Re: my Illinois Dept of Employment Security (unemployment ) statement shows I have a credit balan...
Welcome aboard, cmingle.
Thank you for posting here in the Community. I'm here to assist you with your question about the credit balance.
You can either choose to apply credit balance to the next quarter or get a refund once you submit the form. If you're unsure of the credit balance from the statement, it's important to dig deeper on your data.
Handling overpayments are crucial, so if you need further help, I recommend reaching out to our Support Specialists through this article:
After that, if you haven't submitted your form, you can recreate and print a new form. To do that, you need to archive the old form. The following article contains the detailed steps: Update tax and payroll forms.
Once done, when you create the form, you'll see the options to apply the credit to next return or send a refund. If you don't have this option, I recommend reaching out to our Payroll Support to help you get to a resolution quickly. Please refer to the link provided by my colleague, AlcaeusF to contact them.
That should point you in the right direction. The Community is always here if you need more assistance with payroll. I'd be delighted to be your guide once again. Wishing you and your business continued success.