Hi there, jean17.
Issues with your browser can sometimes cause behavior like this. Let's try some quick browser troubleshooting to fix the missing sales tax in QuickBooks Online (QBO).
First, use a private browser. Since this doesn't store data in the cache, it the best place to isolate browser issues. Try these keyboard shortcuts depending on the browser you're using:
- Google Chrome: Ctrl + Shift + N
- Microsoft Edge: Ctrl + Shift + P
- Firefox: Ctrl + Shift + P
- Safari: Command + Shift + N
If this works, I recommend you go back to your regular browser and clear its cache. This will remove the log files and start with a clean slate. Otherwise, you can try using other supported browsers to be thorough.
Also, may I know the exact error message? This will help me identify the accurate solution for the said error.
To give you additional information on how sales tax works in QBO, check out the following articles:
The Community is always open if you have other questions. I'll be around to help. Wishing you a great day ahead.