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My sales tax is not calculating. What should I do?

1 Comment 1

My sales tax is not calculating. What should I do?

Hi kristen13,


QuickBooks Online (QBO) automatically calculates sales tax amount based on the state where you have nexus and are registered to collect sales tax, physical address of your business and on the forms, and the product mapping you've associated with the item you're selling.


Let's also ensure you've added the customer's shipping address. I'll guide you how.


  1. Go to Sales and select Customers.
  2. Click on the customer's name and click on Edit.
  3. Review and make sure you've added an address in the Shipping address field.

You can check out this link for the detailed information: Set up and use automated sales tax in QuickBooks Online. This link provides steps to calculate sales tax.


I've also added an article about marking your customers taxable or not: Default customer sales tax rate in QuickBooks Online. This will also determine why sales tax weren't calculating when creating an invoice.


Please leave a comment below if you have further questions. We're here to help.

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