Let's verify if your customer is not tax-exempt, as they may be in a non-taxable state, and check if the products you're selling are taxable, Midwest3. I’ll guide you through the process.
Also, you can click on the specific transaction in the report to confirm why there's a non-taxable.
If everything looks good, we can perform some troubleshooting steps for your browser. Sometimes, cache-related issues can cause your QuickBooks Online (QBO) to load incorrectly.
Let’s start by accessing QuickBooks in incognito mode or a private window:
Here are the key shortcuts:
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Microsoft Edge: Ctrl + Shift + N
- Safari: Command + Shift + N
If this works, you can clear your browser's cache and cookies and any temporary files running in your browser that may have caused the malfunctions. Otherwise, you can use other supported browsers to ensure QBO runs efficiently.
To further enhance your reporting experience, consider collaborating with our QuickBooks Live Expert Assisted team. These financial professionals specialize in streamlining processes and providing tailored advice to meet your business's unique needs.
Feel free to customize your reports to tailor the data to your specific needs and gain better insights for your business.
Confirming that everything is set up correctly will help you run the report. Don't hesitate to return to this thread if you continue to encounter the same issues. The Community is here to help you.
