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edgeautomation
Level 2

New Sales Tax Center

I moved over to the new Sales Tax Center a couple of weeks ago and it is still not working. I cannot see any of the "History"...so all the sales tax payments that have been paid each month in the past. It states that I owe zero sales tax currently and all payments in the past are overdue with a zero amount due. I have tried to get help from QB callbacks probably 20 times or more in the last couple of weeks and they cannot help me. I cannot get anyone from Tier 2 to help either. In almost every phone call, the Tier 1 person "disconnects" when they are supposedly transferring me to the Tier 2 person. Then, I have to go through the process all over again...explaining, transferring, disconnnect. I'm not sure what to do at this point. I can still get a "Liability Report" that states how much sales tax I owe, but this amount does not show up in the Sales Tax Center. The domino affect is: the center states zero is owed, can't record a sales tax payment, can't reconcile my books each month. If I can't get this up and running correctly, then what is the point of paying so much money for a service that I cannot use. I asked if I could just switch back to the old sales tax and they said no. Is anyone else having this problem? I have included a couple of images below:

 

Image 1.JPG Image 2.JPG

1 Comment 1
SarahannC
Moderator

New Sales Tax Center

Hello there, edgeautomation.

 

I can see how the importance of getting this fix as soon as possible. Once you start using an automated sales tax in QuickBooks Online, switching back to the old one isn't an option.

 

I see that you've tried contacting our support team but, this needs to have further investigation. Getting in touch with our specialist will help you figure out the cause why the new one is still not working. 

 

In case you need steps to contact them, see them below:

  1. Go to Help at the upper-right corner.
  2. Enter a short description of your concern. 
  3. Click Talk to a human. Then, I still need a human.

 

You can check this article for more details when using the automated sales tax in QuickBooks Online.

 

Comment below if there's anything else you need. Take care.

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