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CWJ
Community Explorer **

NJ-W-3 - Which "W2 filing method" box should be checked (paper or e-file)?

I am filing NJ W3 via paper, with W2s attached.  The New Jersey W3 form asks for W-2 Filing Method - "Paper attach to Form NJ-W-3" or "E-File electronic filing".  I thought "paper" should be chosen in this case, but Intuit Payroll checked "e-file" (and then provided all the forms & instructions to mail the paper), and I cannot change the selection.  

 

Intuit Payroll Chat support tells me quite emphatically that e-file is actually correct because I filed with SSA electronically.  But that's federal and this is state, and in identical circumstances last year, the system chose the "Paper" box.  So I'm still skeptical & looking for confirmation one way or the other:  If I submitted W2s to SSA electronically, but will file them with NJ on paper, which "W2 filing method" box should be checked on the NJ-W-3 (paper or e-file)?

 

Thanks so much!

3 Comments
QuickBooks Team

Re: NJ-W-3 - Which "W2 filing method" box should be checked (paper or e-file)?

Hi there, CWJ.

 

Thanks for taking the time to reached out to us. I'm here to guide you to the right support so you can get the help you need. 

 

I appreciate the information you've provided. We haven't received any similar reports about this issue and it's very unusual in the system that you're not able to select the Paper attach to Form NJ-W-3 filling method. To investigate this further, I encourage you to get in touch with our Intuit Online Payroll Support Team. They have additional to pull up your account and do a remote session. 

 

Here's how you can contact our phone support:

  1. Go to: https://payroll.intuit.com/support/contact/?infosrc=qs&service=64.
  2. Select Intuit Online Payroll

Please know that you're always welcome to post if you have any other questions. Have a good one. 

CWJ
Community Explorer **

Re: NJ-W-3 - Which "W2 filing method" box should be checked (paper or e-file)?

Thank you for your reply.  I suppose I could call support, but I've already spent HOURS (on two separate occasions) with support via chat & they've logged in to my account and talked to the back office (or whomever), to no avail. I am set up correctly for paper filing for NJ.  The Chat rep's unwavering position is that e-file is the correct box to check.  I gather from your reply that you think it is not.  I'd tend to agree, but the rep was so adamant that I thought I'd try to verify. After all, it's a government form so you can't expect it to be straightforward.  

 

All I'm really looking for at this point is to know which box to check.  If I can't use the Intuit Payroll generated form, at least I can manually fill out a correct form on my own.  PS: Intuit also provided conflicting due dates (1/31 vs 2/28) and form numbers (NJ-W-3M vs NJ-W-3) in different spots.  So my assumption is that the form got updated in a sloppy rush & as a result it's unusable for my situation, at least.  Hard to believe I'd be the only one, though.

 

Moderator

Re: NJ-W-3 - Which "W2 filing method" box should be checked (paper or e-file)?

Hi there, @CWJ.

 

I appreciated the details that you've provided. Allow me to join this conversation and share some insights about filing NJ-W3  in QuickBooks Online.

 

When filing NJ-W-3 form in For Intuit Online Payroll, selecting the "Paper attached to Form NJ-W-3" option isn't possible for us. This is because the New Jersey state only allows the NJ-W-3 form from the QuickBooks Online Payroll to be E-filed. 

 

However, you can verify to your state if they'll accept the form that you currently have. You can also get the form from your state and manually fill it out then submit it. 

 

Also, I'd encourage to send your product suggestions on how we can enhance your QuickBooks Online experience. Doing this helps our Developers determine about what features needs to be added for future updates. You can do this by clicking on the Gear icon and select on Send Feedback Online. 

 

To be updated about our recent happenings and developments please visit our blog

Through this, you're able to get the latest news about QuickBooks Online and what our Product Care Team is working on.

 

For additional help, feel free to reach out to our Customer Care Team. You can get our most updated contact number here:

  1. Go to: https://help.quickbooks.intuit.com/en_US/contact.
  2. Choose your QuickBooks Product.
  3. Select your QuickBooks version.
  4. On the Contact Us page, click a topic.
  5. Click on the Get Phone Number button to see the support number.

Please let me know if there's anything else you need. I'll be around to provide further assistance. Have a great day!