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Level 1

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When I have a 2021 tax information report sent to my it is empty. None of my information is entered in. It’s all on my phone, but nothing in the report, why?

6 Comments 6
QuickBooks Team

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It's good to see you here in the Community, @Cbeveridge.


I'd love to help you with your concern about 2021 tax information. But can you please provide detailed information on where did you send it? Any additional details would help us provide the best resolution on this matter.
Please know you can continue to reach me here with your additional questions. I'll be standing by for your response.

Level 1

No information

In quick books under the help tab you can request you tax summary or tax details. You pick a date range and then the animated helper sends the Excal spreadsheet it to my email. Then in the past I give that to my tax lady to do my taxes. It has everything categorized, my mileage etc. but this year it’s blank.


No information

.I'll make sure that you can view your tax information, Cbeveridge


You'll want to try accessing your QBO company using an incognito or private window. Missing data and viewing issues are usually caused by the accumulated cache and cookies in the browser. To rule this out, This mode doesn't save your web searches, site data, and cookies. Here are the shortcut keys:


  • Ctrl Shift for Google Chrome
  • Ctrl Shift for Firefox & Microsoft Edge
  • Command Shift for Safari

If you're now able to view your tax information, go back to your regular browser and then, clear its cache to improve your browsing experience. You may also switch to other supported browsers to further isolate the issue.


Additionally, here's an article that you can read to learn how to view your estimated quarterly tax payment and annual tax information: Get quarterly and annual tax info from QuickBooks Self-Employed.


Don't hesitate to add a reply below if you have any other concerns or further questions. Have a great rest of the da

Level 5

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@Cbeveridge  do you see an Enable Editing option on the sheet? You need to click that to show the amounts.

Level 1

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Looking at it closer at the top it says 2013 business summary. I have tried 4 times now triple checking that I have the right dates. I want 1/1/2021 to 12/31/2021 and it keeps sending me 2013. Which is obviously blank. Neither one of the two suggested helps above work or help. 

QuickBooks Team

No information

Thanks for updating us on this, Cbeveridge. I know how difficult it is when you can't get your tax information in QuickBooks. I'm here to ensure this gets investigated.


Since none of the given solutions worked, I'd suggest contacting our QuickBooks Support Team. They're equipped with tools to check the cause. It'll also allow them to submit a ticket to our engineering team to alert them about the issue if necessary.


Here's how:


  1. Go to the Assistant menu.
  2. Type in Talk to human, then click the Send button.
  3. Enter Tax information missing on the Type something field.
  4. Select the Send button.
  5. Click I still need a human.
  6. Choose the option on how you'd like to connect with our support.


To ensure that you'll be assisted on time, please see our support hours.


Additionally, I've included our QuickBooks Self-Employed Overview article for reference. There, you're able to see how the program helps you track everything throughout the year.


Please keep us posted on how it goes, Cbeveridge. It's my priority to ensure this gets resolved.

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