Ohio JFS has switched from ERIC to THE Source, and I have lost the ability to e-file and e-pay quarterly through Quickbooks desktop payroll.
This feature was available for years with ERIC. When will I again be able to e-file and e-pay quarterly reports with the Ohio's JFS through quickbooks payroll
Good evening, @Bd43.
Congrats on making your first post here in the Community. I hope your day is going well so far.
Before digging further into this problem, I suggest using this guide to set up an employee's local tax in QuickBooks Desktop Payroll. This goes into details on how to able to get this information set up and ready for you to E-file/E-pay.
From there, if you're still having issues, please don't hesitate to ask. We're always here to lend a helping hand. Have a great day!
This may be my first post but I've been using quickbooks since 2007.
Everything is set up and ran seamlessly for years.
If you read my question you will see that
The State of Ohio changed JFS reporting from "ERIC" to "The Source", and now, no user in OHIO can Efile or Epay quarterly unemployment with quickbooks payroll.
I'm simply looking for a solution to the change so everyone in Ohio can Efile and Epay again
In QuickBooks Desktop (QDBT), the option to e-file and e-pay Unemployment tax (SUI) is unavailable. You'll have to create an SUI file to upload to your state agency (Ohio). Let me guide you how:
For your reference about the process, please visit this article: Pay and file payroll taxes and forms manually in QuickBooks Desktop Payroll. This also gives you detailed instructions on how you can create and print your payroll tax payment.
Viewing your payroll data in QBDT is a breeze, to do so, feel free to run any payroll report that suits your needs.
Should you need additional information about filing your quarterly unemployment taxes, please let me know. I'm always right here to help.
While I appreciate your effort with this detailed way to create a SUI file and submit, it does not resolve the issue.
For years Ohio Employers could Efile/Epay unemployment taxes with Jobs and Family Services and you've stated yourself that the option is no longer available. This is a result of OHIO's switch from ERIC to The Source.
The option was removed by quickbooks when this switch occured.
I want to efile/epay the same as I've always done. That's one of the reasons why I pay for this payroll program.
I have now lost a major functionality of the program, and I want to know when it will be corrected.
Creating a SUI file, leaving quickbooks payroll, switching to Ohio's Source, logging in, finding the file Quickbooks made on my computer, and reporting it is not the answer. In fact, it's more time consuming than manually entering the info on the State's site.
Ohio actually requires this quarterly report of wages and associated payment to be filed electronically, has for a long time. When is Quickbooks going to get the option to efile/epay with JFS back to Ohio payroll users?
I understand how you feel about the change in the filing option.
As of the moment, we haven't received any advisory about the SUI filing option for Ohio in QuickBooks Desktop. If there is, it will be available in the Community or will be sent to you via email.
In the meantime, you can also check your agency's website for any updates about filing SUIs via THE SOURCE.
The Community team is always available to cater to your payroll concerns. Just visit us back at any time you have questions. Take care!
This problem is not an isolated issue. Unfortunately, every payroll user in Ohio is going to have the same problem. I spent hours on the phone with Quickbooks, and received no solution or timeframe for the function to be restored. I decided to present the issue to the community to bring attention to the problem, and in hopes that Quickbooks would expedite the fix. As soon as every Ohio payroll user realizes that they have lost this function I suspect there will be many more users requesting a solution. If we were always able to efile/epay in the past there is no reason why we shouldn't be able to do the same now.
I am attempting to do it in this very manual way, but QB is strongly cautioning me NOT to send the excel file it created (the worksheet) to ERIC. Instead, it is converting it to a txt file and telling me to use that path. Unfortunately, ERIC only allows for the upload of a file that is CSV, ICESA. Or XML. Has anyone been able to do this successfully???
I am having the same issue. Unable to efile Ohio Unemployement. Everyone of your Ohio based users will be having this same issue. I'll bet it is quite a few. One of the reasons I pay the high price for the Intuit payroll subscription and use quickbooks is for the ease of filing the payroll taxes. I agree that doing a workaround is unacceptable given the number of Ohio users and the costs we're paying for the payroll subscription.
I have reported to QB via on the phone, the help link and the report an error link. From my understanding, Ohio will no longer accept e-file via QB. It needs to be reported on "The Source" site. My issue is now that the E-pay option has been removed, so is the pay by check. When I go to pay the liability and change from e-pay to check I get an error an QB shuts down...Very Frustrating!!!!
This needs fixed ASAP.
I think the most frustrating part is that QuickBooks has not changed payment options for this filing. Anytime I try to change the payment method there is no option outside of "e-file/e-pay" and if I try from the payment itself to go from "e-file/e-pay" to "print a check" the program crashes. Because of this, QuickBooks shows my liability check is past due, and I have been unable to reconcile my checking account. Any idea on when the options will at least change?
Quickbooks should have informed us of this issue. Quickbooks does not live up to its claims of being a good accounting software.He had to ask you multiple times for the answer on Ohio Job and Family services Ohio Unemployment efile.
Ohio Job and Family services had to tell me that Quickbooks wasn't working.There are many lawsuits against quickbooks. Folks beware of what software you choose. I have decided that I will not use their online accounting program. I see where payments were not posted and additional cost were added. Intuit grammar and spelling is even wrong.
I spent hours on the chat with them logging in to my computer and when I click to see my e-payment history then my entire program shuts down. The quickbooks support told me that I had to upgrade to fix Quickbooks own problems.
I can't stand the response cheer tab. Bull.
Stop congratulating me on using intuit. Its annoying emails for a business to receive.
Same here. e-filing thru QB and now that is not possible. As she stated I also pay for the payroll subscription.
I even tried longing into OH JFS they won't accept my login, password nothing. Wow you have made this impossible to file
I recommend going on Ohio business Gateway. I don’t know what else to do either! Craziness should I actually got a letter from the Ohio Attorney General saying that my unemployment was past due at $40… I had sent it and apparently it did not go through on QuickBooks. And like you said not able to log into ODJFS website either
Let me give you a bit of advice on changing software. We are in the middle of transitioning from QB to Foundation software and it is a nightmare. Wish we would have stuck with QB. Foundation and many other accounting software programs do not even have the ability to send your EFTPS payment electronically. It was one of those things you just assume from having QB do everything for you for many years you can't imagine another software not matching those capabilities! Losing the SUTA electronic payment is peanuts compared to what we are going through. Count your blessing and move on WITH QB!!
If your system is crashing trying to just post your SUTA payment, go to "Create Custom Payments" and make the payment there, it should work, it worked for me.
Did anyone ever find a solution to this? Ohio JFS keeps telling me that I need to register Quickbooks as an authorized agent on the Source, but Quickbooks cannot give me the Agent ID that is required by ODJFS. Multiple QB customer service reps have told me that Quickbooks does not have an Agent ID for Ohio. Quickbooks continues to send unemployment tax payments somewhere every quarter, but the Source does not have any record of the payments. If any other Ohio business owner could shed some light here, I would greatly appreciate it.