No longer able to E-file/E-pay quarterly unemployment with Ohio JFS

Good evening, @Bd43. 

Congrats on making your first post here in the Community. I hope your day is going well so far. 

Before digging further into this problem, I suggest using this guide to set up an employee's local tax in QuickBooks Desktop Payroll. This goes into details on how to able to get this information set up and ready for you to E-file/E-pay. 

From there, if you're still having issues, please don't hesitate to ask. We're always here to lend a helping hand. Have a great day! 

This may be my first post but I've been using quickbooks since 2007.

Everything is set up and ran seamlessly for years.

If you read my question you will see that 

The State of Ohio changed JFS reporting from "ERIC" to "The Source", and now, no user in OHIO can Efile or Epay quarterly unemployment with quickbooks payroll.

I'm simply looking for a solution to the change so everyone in Ohio can Efile and Epay again

Thanks for getting beck here, @Bd43. I'm here to provide information about your e-filing concern, @Bd43.

In QuickBooks Desktop (QDBT), the option to e-file and e-pay Unemployment tax (SUI) is unavailable. You'll have to create an SUI file to upload to your state agency (Ohio). Let me guide you how:

1. Go to the Employees menu and choose Payroll Tax Forms and W-2s. Select Create State SUI E-file.
2. Click Continue twice.
3. Next, from the Select State drop-down list, select Ohio. Then, click Get QuickBooks Data and then select OK. 
4. Correct any errors or add missing information into the file. Once done, In the Add-Ins tab, locate the QuickBooks Payroll State SUI E-file drop-down, and select Start Interview.
5. Click the I understand that I must review my data and answer the following questions option, and select Next.
6. Note the file name and location. This is the file you’ll send to the state. Select Next. Then, answer the questions and verify all info.
7. Click Next until you reach the End of Interview window, and select Create State File. Then, click OK.
8. Select Yes to save the Excel workbook for your records. This isn’t the file you’ll send to the state.
9. Once done, look for the file QuickBooks saved for you in Step 8 and go to your state agency website to upload the file.

For your reference about the process, please visit this article: Pay and file payroll taxes and forms manually in QuickBooks Desktop Payroll. This also gives you detailed instructions on how you can create and print your payroll tax payment.

Viewing your payroll data in QBDT is a breeze, to do so, feel free to run any payroll report that suits your needs. 

Should you need additional information about filing your quarterly unemployment taxes, please let me know. I'm always right here to help.

While I appreciate your effort with this detailed way to create a SUI file and submit, it does not resolve the issue.

For years Ohio Employers could Efile/Epay unemployment taxes with Jobs and Family Services and you've stated yourself that the option is no longer available. This is a result of OHIO's switch from ERIC to The Source.

The option was removed by quickbooks when this switch occured.

I want to efile/epay the same as I've always done. That's one of the reasons why I pay for this payroll program.

I have now lost a major functionality of the program, and I want to know when it will be corrected.

Creating a SUI file, leaving quickbooks payroll, switching to Ohio's Source, logging in, finding the file Quickbooks made on my computer, and reporting it is not the answer. In fact, it's more time consuming than manually entering the info on the State's site.

Ohio actually requires this quarterly report of wages and associated payment to be filed electronically, has for a long time. When is Quickbooks going to get the option to efile/epay with JFS back to Ohio payroll users?

Hi Bd43,

I understand how you feel about the change in the filing option.

As of the moment, we haven't received any advisory about the SUI filing option for Ohio in QuickBooks Desktop. If there is, it will be available in the Community or will be sent to you via email.

In the meantime, you can also check your agency's website for any updates about filing SUIs via THE SOURCE.

The Community team is always available to cater to your payroll concerns. Just visit us back at any time you have questions. Take care!

I am having the exact same problem.

Is there an answer, because there is nothing in the community about how to fix this.

What is quickbooks doing about this problem?

This problem is not an isolated issue. Unfortunately, every payroll user in Ohio is going to have the same problem. I spent hours on the phone with Quickbooks, and received no solution or timeframe for the function to be restored. I decided to present the issue to the community to bring attention to the problem, and in hopes that Quickbooks would expedite the fix. As soon as every Ohio payroll user realizes that they have lost this function I suspect there will be many more users requesting a solution. If we were always able to efile/epay in the past there is no reason why we shouldn't be able to do the same now.

I am attempting to do it in this very manual way, but QB is strongly cautioning me NOT to send the excel file it created (the worksheet) to ERIC.  Instead, it is converting it to a txt file and telling me to use that path. Unfortunately, ERIC only allows for the upload of a file that is CSV, ICESA. Or XML.   Has anyone been able to do this successfully??? 

I am having the same issue.  Unable to efile Ohio Unemployement.  Everyone of your Ohio based users will be having this same issue.  I'll bet it is quite a few.  One of the reasons I pay the high price for the Intuit payroll subscription and use quickbooks is for the ease of filing the payroll taxes.  I agree that doing a workaround is unacceptable given the number of Ohio users and the costs we're paying for the payroll subscription.  

I have reported to QB via on the phone, the help link and the report an error link. From my understanding, Ohio will no longer accept e-file via QB. It needs to be reported on "The Source" site. My issue is now that the E-pay option has been removed, so is the pay by check. When I go to pay the liability and change from e-pay to check I get an error an QB shuts down...Very Frustrating!!!!

This needs fixed ASAP.

I think the most frustrating part is that QuickBooks has not changed payment options for this filing.  Anytime I try to change the payment method there is no option outside of "e-file/e-pay" and if I try from the payment itself to go from "e-file/e-pay" to "print a check" the program crashes.  Because of this, QuickBooks shows my liability check is past due, and I have been unable to reconcile my checking account.  Any idea on when the options will at least change? 

Quickbooks should have informed us of this issue. Quickbooks does not live up to its claims of being a good accounting software.He had to ask you multiple times for the answer on Ohio Job and Family services Ohio Unemployment efile.

Ohio Job and Family services had to tell me that Quickbooks wasn't working.There are many lawsuits against quickbooks. Folks beware of what software you choose. I have decided that I will not use their online accounting program. I see where payments were not posted and additional cost were added. Intuit grammar and spelling is even wrong.

I spent hours on the chat with them logging in to my computer and when I click to see my e-payment history then my entire program shuts down. The quickbooks support told me that I had to upgrade to fix Quickbooks own problems.

I can't stand the response cheer tab. Bull.

Stop congratulating me on using intuit. Its annoying emails for a business to receive.

Thank you for bringing it to our attention. I have been talking with Ohio JFS about the issue. I will do mine manually.

I am desperately looking for a new accounting software.

exactly.

Same here. e-filing thru QB and now that is not possible. As she stated I also pay for the payroll subscription.

I even tried longing into OH JFS they won't accept my login, password nothing. Wow you have made this impossible to file

30 years with QB and I am researching other software. I hear you..  So Sad!!

Same 😭😭

it would have been nice to have some information via QuickBooks stating  that this function is now taken from us because I have been very frustrated! 

Any suggestions on which software to change and choose?

If you find one please keep us updated! I am doing some research myself!

I recommend going on Ohio business Gateway. I don’t know what else to do either! Craziness should I actually got a letter from the Ohio Attorney General saying that my unemployment was past due at $40… I had sent it and apparently it did not go through on QuickBooks. And like you said not able to log into ODJFS website either

Let me give you a bit of advice on changing software.  We are in the middle of transitioning from QB to Foundation software and it is a nightmare.  Wish we would have stuck with QB.  Foundation and many other accounting software programs do not even have the ability to send your EFTPS payment electronically.  It was one of those things  you just assume from having QB do everything for you for many years you can't imagine another software not matching those capabilities!  Losing the SUTA electronic payment is peanuts compared to what we are going through.  Count your blessing and move on WITH QB!!

If your system is crashing trying to just post your SUTA payment, go to "Create Custom Payments" and make the payment there, it should work, it worked for me.

Thank you for pointing out this issue. QB crashes every time I try to pay Ohio Unemployment

did you ever get the shut down fixed?  I have the same prob still

Did anyone ever find a solution to this? Ohio JFS keeps telling me that I need to register Quickbooks as an authorized agent on the Source, but Quickbooks cannot give me the Agent ID that is required by ODJFS. Multiple QB customer service reps have told me that Quickbooks does not have an Agent ID for Ohio. Quickbooks continues to send unemployment tax payments somewhere every quarter, but the Source does not have any record of the payments. If any other Ohio business owner could shed some light here, I would greatly appreciate it.