When I run my Sales Tax Liability Report I have one invoice that is coming up under No Tax Vendor. The invoice is for a customer that doesn't pay sales tax. I can't figure out why it is showing up on my report or how to get rid of it. Any help is appreciated!!
Let me share with you some info about the No Tax Vendor in your Sales Tax liability report, @cMarie2.
The Sales Tax Liability report is a summary of your taxable, non -taxable sales, and the total sales tax you collect from customers. Non -taxable sales are based on the product or service sold. If you want to get rid of No Tax Vendor, we can filter your report. Let me show you how:
I'm also adding this link to guide you in customizing your reports in QuickBooks Desktop.
Also, you can memorize reports in QuickBooks if you want the same settings of the personalized report to be available for future use. This way, you do not have to go through the customization process again.
Keep me posted if you need further help managing your reports in QuickBooks. I'll be around to help you. Have a nice day.
Thank you for the input. I do run my report using the All Sales Tax Codes. I only have one customer invoice that is showing up but the customer has multiple invoices, non of which are taxable. I do import my invoices, could that have something to do with it?
Thanks for the quick reply, @cMarie2.
I appreciate all the steps you've done before posting here in the Community. I have the steps to do to isolate the issue.
All imported invoices will show up in the appropriate report. That being said, imported invoices have nothing to do with this issue. Let's get your customer multiple invoices to show up on the report by doing verify and rebuild. This tool scans your company file for issues and fixes them right away. To begin, you can follow these easy steps.
You can also check this article for more detailed steps: Verify and Rebuild Data in QuickBooks Desktop.
After that, re-check the transaction in the report. If the issue keeps going, I'd recommend communicating with our Technical Support. They have tools capable of pulling up your account in a secure environment and send a ticket to our engineers for investigation.
Ensure to call them within our business hours to guarantee we address your concern promptly.
I'd also encourage you to visit the links below about how to fix data damage and handle customer's transactions.
Please let me know if you have any other questions about your report or how the call goes. I’ll be around ready to help and back you up. Keep safe.