If I import an invoice that is non-taxable, the amount shows up under No Tax Vendor on my Sales Tax Liability report. If I manually create an invoice for the same customer, it doesn't? What am I missing?
Let's investigate what's causing the non-taxable invoice not showing under No Tax Vendor on your report, greg-vs.
The Sales Tax Liability report is a summary of your taxable, non-taxable sales, and the total sales tax you collected from customers. Let's make sure the invoice doesn't have sales tax items or rates. Then, ensure we choose the correct Report period and Accounting method when running the Sales Tax Liability report.
If the same thing happens, let's try signing in to your QuickBooks Online (QBO) account using a private or incognito window. There are times when a browser's cache data becomes full of frequently accessed websites or damage, it causes odd behavior when using your account. This mode doesn't use the existing cache data and helps us confirm browser-related issues. Here's how:
Then, try running the Sales Tax Liability report to see the non-taxable invoice showing under the No Tax Vendor section.
If it works, go back to your regular browser and clear the cache to delete those temporarily stored files and browsing history. The overtime collection of data can create corruption, however, removing this should fix the issue. You can also use other supported, up-to-date browsers to roll out the possibility of a browser-related issue.
Feel free to visit our Sales taxes page for more insights about managing your sales taxes on your account.
I'd like to know how you get on after trying the steps, as I want to ensure this is resolved for you. Please leave a comment below and I'll get back to you. You have a good one.
Thanks for keeping in touch with us here, @greg-vs. I'm here to make sure your sales tax calculates accurately.
The item itself may be taxable. To verify each item, whether it's taxable or not, let's review each one from the item list.
You can refer to this article for more information: Collect Sales Tax.
For future references, here's a couple of Community articles you may find helpful:
Please keep me posted on your progress with this sales tax issue. I'm determined to help you succeed.
Thanks for you response but same issue.
After making the items non-taxable and importing the invoice, the total still shows up under the No tax vendor section of my report.
If I manually create an invoice for the same customer, same items, quantities, pricing, etc., the total shows up my tax vendor.
I've attached a screenshot of the report and the sections I am referring to.
Thanks for the screenshot, greg-vs.
I advise you to contact our Customer Support Team so they can further check it. They can take a look and see what's causing this behavior.
I have an article here for your reference: Import and export data in QuickBooks Desktop.
Post again if you have other questions. Stay safe!