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Sd102413
Level 1

On the Quickbooks mobile app for one of my employees the sales tax is not showing up. Why?

So we have several employees all their apps are working great. Except one of them just got a new phone and now the sales tax does not show up when he creates a new invoice. It wants him to create a new one each time. we have signed in and out. Deleted and reinstalled the app. I've even created a new user for him and it works on my phone just fine but on his the sales tax still doesn't show up. Does anyone have any suggestions for us to try. 

 

5 Comments
MaryLurleenM
Moderator

On the Quickbooks mobile app for one of my employees the sales tax is not showing up. Why?

Let's try another troubleshooting to resolve the error, Sd102413.

 

Clearing the app's data can be done on the app or on your phone settings. The instructions are outlined below:

  • For QuickBooks Online app:
     
    • Android - Select the menu at the top right and choose Settings. Then select Refresh Data and choose Yes.
    • iOS - Select the menu at the top right and then choose Help & Feedback. Then select Refresh Data and Refresh.
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  • In your Phone Settings:
    • Android - From your phone's settings, select Apps (varies by device). Choose the QuickBooks app from the list and select Storage. Select clear data.
    • iOS - From your phone's settings, select Settings, then, click on General and choose iPhone Storage. Select an app that's taking up a lot of space. To free up the storage without deleting the documents and data for the app, select Offload App.

If none of these steps works, I recommend you get in touch with our QuickBooks Care Team. They can thoroughly investigate the reason why your employee is unable to see sales tax center and help find a permanent solution to this.

  1. Go to the Help icon.
  2. Select Talk to a human.
  3. Enter "Talk to a human" again in the search bar.
  4. Choose I still need a human, then click Contact us.
  5. Select Get a callback or Send a message to start a conversation.

Feel free to message again should you have more concerns about anything else.

shawnaco
Level 1

On the Quickbooks mobile app for one of my employees the sales tax is not showing up. Why?

I have this same problem. I called to talk to a human today and he said there's nothing he can do. Told me to uninstall and reinstall, which did not fix the problem. We need help, Quickbooks!!

MirriamM
Moderator

On the Quickbooks mobile app for one of my employees the sales tax is not showing up. Why?

Thanks for joining the thread, shawnaco

 

When QuickBooks has unexpected behavior, let's try resetting the app data to clear the cache and refresh it into its default state. Here's how:

 

For Android device:

  1. From More Options, then select the Settings tab. 
  2. Choose the Refresh Data menu.
  3. Hit Yes

For iOs: 

  1. Go to the Help menu.
  2. Select Reset App Data.
  3. Click OK.

Once done, have your employee try to enter invoices again and check to see if sales tax codes are now showing. If the issue persists, let's try to uninstall then reinstall the QuickBooks Online Mobile App to the latest release. You can get more information in the below articles:

However, if the issue persists, I recommend reaching out to our Customer Care Team. I know that you've already contacted them, but since the Community is a public forum, the security of your account is my top priority. One of our representatives can send a request to escalate this to our engineers for investigation. 

 

Keep me posted once you've tried the steps or if you have any other questions about using the app. I'll be happy to help you out.

Sd102413
Level 1

On the Quickbooks mobile app for one of my employees the sales tax is not showing up. Why?

Thank you so much for replying. Unfortunately we have tried all of these with no success. I have also spent hours talking to all diffrent levels of quickbooks customer service only to be told they are aware of the issue and will work on it.  They also turned on sales tax by location which I hate and does not work for our company and they said they have no way to turn that feature off even though its their software.  Im very frustrated and am looking at switching to a new accounting software. 

shawnaco
Level 1

On the Quickbooks mobile app for one of my employees the sales tax is not showing up. Why?

I've done all of that, refresh, uninstall & reinstall, talk to a person. No resolution.

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