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Experienced Member

Paypal Sales Tax not importing to QB Desktop

I successfully import a PayPal IIF file into Desktop Pro 2018 but there is no indication of the sales tax the customer paid and the sales tax liability I incurred.  I have created tax items of "Sales Tax" and "PayPal Sales Tax" hoping that the import would map to them but without success.  Ideas?

QuickBooks Team

Re: Paypal Sales Tax not importing to QB Desktop

It's great to know that you're able to import your Paypal file, ducksmith.


The indication on the payment will not show since you've mapped two different types of list. When we say Paypal Sales Tax, it refers to the account. On the other hand, Sales Tax is the item you've created.


The mapping of the list has to be the same.


For example: item to item

                         account to account


This way, your customer's payment and the liability you incurred will show.


You can also check set up your sales tax for a detailed information.


If there's anything that I can help you with, I'm always around.

Experienced Member

Re: Paypal Sales Tax not importing to QB Desktop

OK, I'm heartened to know that it's just in the way I set it up.  So I have a "Sales Tax Payable" account that is working with all my non-PayPal transactions.  What do I specifically need to do to capture those sales tax payments in my PayPal IIF download?  Do I need to call and have someone walk me through it step-by-step?  I just can't figure it out.

QuickBooks Team

Re: Paypal Sales Tax not importing to QB Desktop

Thanks for getting back, ducksmith.


You can re-import your sales tax payment from PayPal IIF into QuickBooks Desktop then correctly map your payment list.


I'd like to share this article about importing IIF files into QuickBooks Desktop: Export or import Intuit Interchange Format (.IIF) files.


Also, you can read through this article on how to set up sales tax in QuickBooks Desktop for your future reference.


In case you need help from a live support, you can reach out to our Customer Care Team so they can walk you through the whole process.


Here's how you can reach us:

  1. Go to to the Help menu. 
  2. Select QuickBooks Desktop Help.
  3. In the Have a Question? window, click Contact us.
  4. Enter the details of your concern and click Continue.
  5. Choose how you want to reach them and enter the needed information.​

If you have additional questions on managing sales tax, don't hesitate to get back to me. I'm always around to answer them for you.