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Experienced Member

Payroll Connection Error

Ho do I fix this error:

Error code: 1560-5486-81980-fci_i

1 Comment

Re: Payroll Connection Error

It is a pleasure to have you here, @Cuates,


Before anything else, may I know what task are you trying to do when you get this error? Knowing this information will help us narrow things down.


In the meantime, we can try running some basic browser troubleshooting steps. Once your browsing data stores up, it causes performance issues in the web pages. Here are some keyboard shortcuts you can try:


  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Internet Explorer: Ctrl + Shift + P
  • Safari: Command + Shift + N

If it works fine on the private browser, return to your default browser and clear your browser's cache to remove temporary internet files on your computer.


However, if you're running a Retirement Report, we have an ongoing issue with other users getting the same snag. If you aren't added to our notification loop, I'd recommend getting in touch with our Support Team so they can add you to the investigation ticket number INV-31821. Here's how to contact us:


Here's how to contact us:


  1. Click the (?) Help menu at the top right section of your QBO Dashboard.
  2. Tap the Contact us button.


Since the workaround did not work for you, rest assured I'll keep you posted on whatever updates we get from our engineers.


That should do it. I appreciate your patience while we continue to work on this. If you have any questions besides this ongoing issue, please feel free to let me know in the comments. All the best!