Payroll Taxes Deducted by QBO without notice

This is not the impression we want you to experience, Seattle_CPA.

I appreciate the time and effort you've spent with one of our support agents. I'll personally share your feedback with our Customer Support Team regarding this one. We'll be able to take action on improving our customer service.

In this case, we recommend reaching out to the Internal Revenue Service to verify the tax frequency as monthly or quarterly set up. Once you got the information, please contact our Payroll Support Team again to help you set up the correct tax frequency in QuickBooks Online (QBO). You may send a message via chat, call us at a time convenient to you, or we’ll get in touch with you instead. To ensure we address your concern, our representatives are available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM - 3:00 PM on Saturdays, PST. See our support hours and types for more details about this one. Here's how to reach them: 

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Feel free to visit our Process payroll page for more insights about running and managing payroll in QuickBooks.

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I've already had the payroll team correct the filing frequency and spoken with the IRS directly. None of this fixes the issue that this happened in the first place and cash that is necessary to operations had to be diverted to cover this unexpected liability. None of this explains why the filing frequency changed - who on the QuickBooks team did this without an IRS notice! This does not allow small and new businesses to plan cash flow appropriately which is very important. I would think that QuickBooks would understand that being that they have served small businesses for many years. I find it unacceptable that QuickBooks is not helping to make this right by covering the liability while the company now has to work with the IRS to request a refund.