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Level 1

printing federal form 941

I am trying to print Federal form 941 for last quarter, but every time I print I get a page full of the letter 'y'. What is going on? I had no problems printing the OR OQ Worksheet.

3 Comments
Moderator

Re: printing federal form 941

Hello Juliet,

 

Forms 941/944 in QuickBooks Online Payroll/Intuit Online Payroll are already in PDF format. It's possible that you're experiencing some PDF Adobe issues in your browser. We can fix this in no time.

 

Let's try to use a private browser when viewing the form. In Chrome, please click on the customize and control icon, and select New Incognito Window. Then, log in to your payroll account and preview the form again. You can also try clearing the browser's cache.

 

Please post more questions, and we're here to help.  

 

 

 

 

Level 1

Re: printing federal form 941

I just tried to print the form again and the numbers came out this time, but this time the rest of the information was filled in with the letter x. The letters r and y were repeated in bold at the top.

 

I do not think it is an issue with the pdf because it has always worked fine before this. And the Oregon form printed just fine.

 

Also, I do not use Chrome. It took me a long time to even figure out what Chrome is. I use Firefox as my browser.

 

Is there a way to talk on the phone with someone? Or live chat? I do not like this method of getting my question answered.

QuickBooks Team

Re: printing federal form 941

Hi there, @Juliet.

 

I appreciate the steps you've taken and the extra details you've provided. Allow me join this thread and help you print the federal form 941.

 

Since you're still unable to print the form with the correct information, I advise reaching out to our phone support. They have extra tools, such as screen sharing, that will help us better investigate the cause of this.

 

They can also perform more troubleshooting steps with you. Here's how to get their contact details: 

  1. Go to https://help.quickbooks.intuit.com/en_US/contactus.
  2. Select your QuickBooks product.
  3. Select a topic.
  4. Click the Get Phone Number button to see the support number or click Start a Message for our live chat support.

Before you go, I want you to know that your voice matters and I'm submitting feedback on your behalf. Feedback is sent to the Management Team to determine what we need to implement moving forward to provide the best QuickBooks experience and ensure this doesn't happen again.

 

Of course, you can always drop by here in the Community for any questions you need help with. Also, keep me posted on how it goes. I'd like to make sure this is taken care of.

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