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CamilleUtah
Level 1

QB Desktop 2020 - 2nd Quarter Form 941

I have updated to the latest payroll tax table, updated the entire QB 2020, restarted QB after that, restarted my computer, etc. and the 2nd quarter 2020 Form 941 will not bring in the social security wages. For this particular client there is nothing exciting here as far as the Cares Act or anything. Just standard wages that should populate. I have checked all of my set ups and they are fine.

14 Comments
Ryan_M
QuickBooks Team

QB Desktop 2020 - 2nd Quarter Form 941

Hi @CamilleUtah,

 

Thank you for the generous amount of detail you've included in your post. I'll point you in the right direction for support with your query.

 

Given that you've already updated your QuickBooks Desktop (QBDT) version along with the payroll tax table, it would be best to contact our Technical Support team for further assistance. They can pull up your account within a secure environment, as well as investigate why you have this issue. 

 

Here's how:

 

  1. On your QuickBooks homepage, go to the Help menu.
  2. Choose QuickBooks Desktop Help.
  3. Tap the Contact us button.

You can also keep this article for future use: Troubleshooting amounts in Form 941/Sch. B - Employer's Quarterly Federal Tax Return. It has a list of common issues you can encounter when creating Form 941, as well as the troubleshooting steps to resolve them.

 

Have other questions in mind? Direct them in the comments below, and I'll be sure to get back to you. 

MPC9975
Level 1

QB Desktop 2020 - 2nd Quarter Form 941

Good morning,

I had created a preliminary form 941 and edited it due to payments I had made on the Families First Coronavirus Response Act, aka "sick and family leave act".  It was a preliminary form not able to be e-filed.  I went in this morning to try to recreate the form and it came up with "Unknown client specific tax form printing error".  Also having issues with some of my payroll items pertaining to this act.  Can you point me in the right direction for assistance?

ALC64
Level 1

QB Desktop 2020 - 2nd Quarter Form 941

Update your payroll and it should correct it, make sure you use full update.

bhoven
Level 1

QB Desktop 2020 - 2nd Quarter Form 941

step 2 does not pull up. ?

Skbhim
Level 1

QB Desktop 2020 - 2nd Quarter Form 941

I am having exactly same issue 

slcarriker
Level 2

QB Desktop 2020 - 2nd Quarter Form 941

I had the same problem. I had to manually put the wages in and then the firm was fine. 

kmurraycpa272
Level 2

QB Desktop 2020 - 2nd Quarter Form 941

I am having this issue still as of July 10. Is there a fix other than manually overriding the social security wages? 

brogoitti
Level 2

QB Desktop 2020 - 2nd Quarter Form 941

I have done a full update today (7/14).  I have a client (desktop) that is a Zero for the year so far.  Q1 941 efiled just fine.  Today when I try to open the 941 to create the form so I can efile it, I get an error box pop up that tells me no employees have been paid this year (which is correct) and that is as far as it lets me go.  I can't get in to the Q2 941.

Tori B
QuickBooks Team

QB Desktop 2020 - 2nd Quarter Form 941

Good evening, @brogoitti

 

I hope you're enjoying this beautiful day so far. 

 

This is a known issue that our engineering team is working on getting resolved. As a workaround for the second quarter, you'll need to make a zero adjustment to get around the message. You can check out the steps below to do this. 

 

1. From the Employees menu, click Payroll Taxes and Liabilities. Then, Adjust Payroll Liabilities

 

 

2. In the Effective date box, fill in 6/30/2020 or the last day in the quarter. 

3. Choose an employee in the Adjustment is for dropdown menu. 

4. Under the Item Name dropdown menu in the Taxes and Liabilities table, pick Federal Withholding.  

5. Leave zeros in the prefilled fields. Hit OK when finished. 

 

 

Once you've done this, you can now process your 941 as usual. 

 

For future reference in case you need additional help with filing the 941, check out How to prepare and print a 941 and 940

 

Let me know if you have further questions or concerns. I'll be around to help you every step of the way. You can always reach out to the Community or me anytime. Take care! 

LauraC1
Level 1

QB Desktop 2020 - 2nd Quarter Form 941

I work for a CPA firm and have multiple clients. I use Quickbooks 2018, 2019 and 2020. I have updated to the latest payroll tax tables, updated the entire Quickbooks, restarted Quickbooks after that, restarted my computer, etc. and the 2nd quarter 2020 Form 941 will not bring in the social security wages. For now I can override these wages, but of course the change won't save in Quickbooks. When will this problem be fixed?  

Catherine_B
QuickBooks Team

QB Desktop 2020 - 2nd Quarter Form 941

Good job for fully updating your QuickBooks company file and the tax table, LauraC1.

 

 

I've read the thread and it seems you have a different issue about pulling up the Form 941 for Q2. Updating QuickBooks Desktop to the latest release and payroll tax table should fix it. We can try the verify and rebuild data utility to find data issues in your company file.

 

Here's how: 

  1. Close all windows opened in the company file.
  2. Go to File > Utliities > Verify Data.
  3. No action is needed when you're prompted with QuickBooks detected no problems with your data. The Your data has lost integrity message indicates that there's data damage in your file.
  4. Continue to Rebuild data to correct the problem. File > Utilities > Rebuild Data.
  5. You will receive a warning message to backup your company file, press OK.
  6. Follow the onscreen instruction on where to save your company file. 
  7. The Rebuild Data utility starts as soon as the backup is finished.
  8. Click OK when you get the message "Rebuild has completed".

Then, you can pull up the form again to see if the Social Security wages are correctly calculated.

 

On the other hand, if you have the same prompts when pulling up your Form 941 with the error message "No employees have been paid in the given year", we don't have a specific time-frame yet when a permanent fix be implemented. You can follow the suggested workaround given by my colleague Tori B. I'd suggest getting in touch with us so we can add your account to our notification list. Updates are sent via email.

 

Any additional information or screenshot of your concern is much appreciated. I'm just here to keep an eye on your reply. You take care and have a great day!

LauraC1
Level 1

QB Desktop 2020 - 2nd Quarter Form 941

Highlighted

 
 

Thank you for your response Catherine B. I tried your suggestion, and it still didn't work.  I talked to a CPA at our firm, and she found what I pasted below on this QB Support website. When I tried it, it worked!


"Let me help you with this so you can view your 941 forms with correct information. 


You’ll have to update your QuickBooks software and payroll tax table to the latest version. This way, we can ensure all components are up to date, and it will calculate correctly. 

 

You can follow these steps to update your QuickBooks software:

 

  1. Go to the Help menu.
  2. Choose the Update QuickBooks Desktop
  3. Click the Update Now tab.
  4. Put a check mark inside the Reset the updates box.
  5. Select Get Updates to re-download the updates. 
  6. From the QuickBooks Desktop Update Service window, select Install Now.


Once done, let's close and open QuickBooks. Then you can proceed to update your payroll tax table. I’ll show you how:

 

  1. Go to the Employees menu.
  2. Select Get Payroll Updates.
  3. Mark the Download Entire Update checkbox.
  4. Click Download Latest Update.

You can check out this article for more information about updating QuickBooks: Update QBDT to the latest release.


Once you complete the process, you can go back and prepare the form again. I’ve also attached this article as a reference to help make tax filings much easier: Process, print, and save QuickBooks Desktop Payroll tax forms."

 

MarquisEquine
Level 1

QB Desktop 2020 - 2nd Quarter Form 941

I just updated everything and still the Social Security wages are not carrying to  Form 941.  Any other ideas?

Nick_M
QuickBooks Team

QB Desktop 2020 - 2nd Quarter Form 941

Hi there, MarquisEquine. 

 

Thanks for stopping by the Community, if you've tried all the suggestions above by my colleagues and still are encountering the issue, my recommendation would be to reach out to our support team for further assistance as they would be able to dive into your specific account, they also have tools to do so with you in a screen share so you both can be looking at the same screen. To reach them follow these steps. 

  1. Open QuickBooks.
  2. Go to Help, then select QuickBooks Desktop Help.
  3. Select Contact Us.


     
  4. Give a brief description of your issue, then select Continue.


     
  5. We’ll provide you a few support options. Select the Call me Back feature.

Check our support hours and contact us. If you have any other questions or concerns feel free to reach out below, thank you for your time and have a nice afternoon. 

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