Hey there, @WinginIT. I appreciate the screenshot you shared to help explain your issue. I'll direct you to the best help for this.
I recommend contacting the QuickBooks Online (QBO) Live Support team to further assist in checking your account in a safe environment regarding why your non-taxable items show an automatic sales tax when you create an invoice. Then, provide you with a fix.
Here's how:
- Go to the Help icon.
- Select the Search tab and enter a brief description of your concern beneath. Then, press Enter on your keyboard.
- Click Contact Us below.
- Choose either Chat with us or Have us call you.
If you want to personalize and add specific information to your sales form, you can read this article: Customize invoices, estimates, and sales receipts in QuickBooks Online.
Feel free to return here if you have additional questions or clarifications about managing your invoice.
