QBO Payroll filing taxes and paying outside QBO

Thanks for getting in touch with the Community, Jodi-LK.

You can record tax payments from your Payroll Tax screen.

Here's how:
 

1. In left navigation bar, go to Taxes, then Payroll Tax.
2. Access the Payments tab.
3. Review your listed payments and locate a tax you want to record a payment for.
4. If the payment is listed, from your Drop-Down Arrow (▼) icon, choose Mark as paid.
5. Select Yes, mark paid.

If a payment isn't listed:
 

1. From the Payroll Tax screen, go to Payments, then Record tax payments (prior tax history).
2. Click Add Payment.
3. Pick a Tax Type and enter any necessary information.
4. Select Submit payment.

In the event you continue encountering issues with recording transactions, I'd recommend troubleshooting your browser and confirming you meet each of our system requirements.

If it continues occurring after troubleshooting, you'll want to get in touch with our Customer Care team. They'll be able to pull up the account in a secure environment, conduct further research with you, and create an investigation ticket if necessary.

Please feel welcome to send a reply if there's any additional questions. Have a great Monday!

I've tried that several times, and every time I get error messages. One says "oops we are working on that" the other is a very long message that looks like coding. I had a case file (#15118109279), but still has not been resolved.

I recognize you've been through an ordeal this past few days, Jodi. Let me ensure you're routed to the right support available in handling this kind of query.

As my colleague had mentioned above, performing some troubleshooting steps can help rectify browser-related issues when entering tax payments in your QuickBooks Online account. Since the error still persists, I recommend contacting our Customer Care Team again so they can further investigate your company data in a secure environment and ensure recording of these taxes is resolved efficiently. To do this:

1. In your QBO account, click Help.
2. Click the Search tab and click Contact Us.
3. Enter the error message in the description box and select Continue.
4. Start a chat with a support expert.

I'll also include this resource for more detailed inputs: Record tax payments made outside of QuickBooks Online Payroll.

Moreover, here's how you can wrap up this year’s payroll and prepare for the next filings: Year-end checklist for QuickBooks Online Payroll.

You're always welcome to leave a reply in the comments below if there's anything else you require additional assistance managing payroll tax payments in your account. I'll be around to help, keep safe.