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QBO Plus and am stuck trying to activate VAT in Taxes tab. Error message: System Generated Taxes are not set up for this company. Please set up default taxes before....

 
5 Comments
QuickBooks Team

Re: QBO Plus and am stuck trying to activate VAT in Taxes tab. Error message: System Generated Ta...

Great day, @redmond-adrian

 

I appreciate you for sharing detailed information about the error you're getting while activating your VAT in the Taxes tab. I checked our records but couldn't find any reported issues about this concern. 

 

Let's check first if this is caused by browser cache or cookies. There are times that the browser is full of the frequently visited page which caused some unexpected behaviors. 

 

Before we perform the necessary troubleshooting steps, I'd suggest you log in to your account using a private or incognito window to confirm if it's a browser-related issue. Here's how: 

 

  1. Use Google Chrome as your default browser.
  2. Press CTRL+Shift+N on your keyboard to open the Incognito window
  3. Log in to your QuickBooks. 
  4. Go to the Taxes tab and activate your VAT

 
If that works, it means it's a browser-related issue.  Let's remove the temporary internet files stored in your default browser. Note that this action may wipe out your saved information, so it's wise to take note of your passwords and URLs before doing so. 

 

You can refer to this help article: Delete or disable cache and temporary internet files in your web browser. It's a great resource that can help you delete all cookies to clear errors.

 

I'd be pleased to know how it goes, @redmond-adrian. Know that we're always around here to help. Have a nice day ahead. 

 

Not applicable

Re: QBO Plus and am stuck trying to activate VAT in Taxes tab. Error message: System Generated Ta...

Hi Katherine,

 

Many thanks for your suggestion on this.  I tried both an incognito session and also a second browser but both give the same error.  

When you say 'Activate VAT' this is not something I can see.  From the left menu bar I select 'TAXES' and see a Green Button saying 'Lets Set Up your Taxes'.  The next screen gives some options to set up and name a 'Custom Tax'.  I get the feeling there is an activation for VAT somewhere else or a option I need to activate first?  

I have attached the screen I see when I click on Taxes on the left menu bar. 

 

Many thanks

Adrian

QuickBooks Team

Re: QBO Plus and am stuck trying to activate VAT in Taxes tab. Error message: System Generated Ta...

Hi @redmond-adrian,

 

Thank you for your prompt reply, as well as the screenshot you provided.

 

You're on the right track. You only need to continue right after you click the Set up tax button.

 

Here's how:

  1. On the next page, enter your complete business address. From the street address to the zip code.
  2. After that, select an option whether you need to collect taxes outside of your home state.
  3. If you selected Yes, select another state from the drop-down box, and it will be added on your tax agency list.
  4. Press Next when done.
  5. The next window will ask for your filing frequency. Select it from the drop-down menu and click Save when done.

More details about sales tax are in this article: Set up your sales tax. Here you can find the steps on how you can add a tax rate and agency, add a combined rate, edit a tax rate, among others.

 

Post a question below if you have anything else in mind. I'll be sure to get back to you.

Not applicable

Re: QBO Plus and am stuck trying to activate VAT in Taxes tab. Error message: System Generated Ta...

Ok so it appears there are different versions of QBO Plus, a global version and a UK version.  The demo version from intuit is the global version and the VAT section does not seem to work for me (In Ireland).   I spoke with a QBO company locally and they explained I needed to trial the UK version which has a different section for handling VAT.  

QuickBooks Team

Re: QBO Plus and am stuck trying to activate VAT in Taxes tab. Error message: System Generated Ta...

Hi there, redmond-adrian.

 

I'm glad to provide some information and links about the QuickBooks UK version.


Please refer to this test drive and  navigate each feature so that you can familiarize and try all the transaction of what QuickBooks offers in the UK version: https://c14.qbo.intuit.com/app/tax/home

 

You can also use this link on how you can subscribe the UK version in QuickBooks or start the free 30 days trial to try each feature and how it works: https://quickbooks.intuit.com/uk/


Please know that you're always welcome to post if you have any other concerns. Wishing you and your business continued success.​

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