Get 50% OFF QuickBooks for 3 months*

Buy now
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Simplify payday and set payroll to run automatically on QuickBooks. Explore QuickBooks Payroll
ejanss
Level 1

QBO Sales Tax not working for over 30 days.How many people are affected by the record payments menu crashing? I have not been able to post for over 30 days!!

My QBO SALES TAX is not working properly and QB's support states this is a larger issue, yet no one calls me back or emails me any updates. This is a major issue that prevents me from posting any payments into my bank register. I'm unable to close my bank accounts for 2025 and keep my bank registers current.

1 Comment 1
GebelAlaina_M
QuickBooks Team

QBO Sales Tax not working for over 30 days.How many people are affected by the record payments menu crashing? I have not been able to post for over 30 days!!

Hello, @ejanss. I understand the situation you're in. Having a technical block persist for over a month is a significant setback, especially as you work toward finalizing your 2025 books.

To follow up on your case, I recommend contacting our Live Support team again. They have the tools to securely access your account and provide the latest updates.

Once this is resolved, this Year-end guide for QuickBooks Online will help you finish the closing process.

Feel free to click the Reply button if you have any additional concerns. We're always here to assist!

Need QuickBooks guidance?
Log in to access expert advice and community support instantly.

Need to get in touch?

Contact us