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Level 1

Quarterly 941

I am trying to efile our 4th quarter 941 however line 12 does not match line 13 resulting in an overpayment.  I checked the box to be applied a refund.  When I submit form to efile it says there is an error that line 12 and 13 need to match.  Can I not efile when there is an overpayment?

3 Comments 3
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Quarterly 941

Hi there, @DanielleABI.


I'm here to help determine why you're getting the "need to match" error in your 941 forms.


The overpayment should not be a problem when filing your 941 forms as long as the overpayment amount is showing on Line 15 of your form. Can you try checking again if Line 15 has an overpayment amount before checking the box for Send a refund? Let me show you an example below.




To ensure Line 12 matches Line 13, please check out this related article: How QuickBooks Populates The 941.


As always, you can contact our Desktop Payroll Team support to verify the error you're getting on your 941 form. They'll be able to dig deeper on this using their helpful tools. 


Keep me updated how it goes. I'll always be here to help if you have other questions about 941. All the best.

Level 1

Quarterly 941

Since Quickbooks calculates the amount to pay for the 941 each time payroll is performed and I pay exactly that, why would there be an over-payment showing on the Quarterly Reports?


Quarterly 941

Hi there, @BUC.


It's nice to have you in the Community. Allow me to help share some insight about overpayment showing on the Quarterly Reports in QuickBooks. 


There are a few possible reasons for overpayments to show on the quarterly reports in QuickBooks Desktop, like the 941 forms:

  • They were paid through the Write Checks screen or through Bill Payment.
  • Liabilities were overpaid in one period and underpaid in a previous period.
  • The payment made through the date on the liability check is after the check date. 
  • Paychecks are deleted after the tax payment.
  • Same tax payment twice, once as an e-payment and once outside of our system, then recorded the manual payment.

To start, let's verify the taxes on a 941 return against what's in your QuickBooks with a Payroll Summary report. Let me guide you how:

  1. Click Reports on the top menu bar then choose Employees & Payroll.
  2. Select Payroll Summary.
  3. Enter custom dates into the From and To fields for the quarter you are reviewing, click the Refresh button.
  4. Click Customize Report, uncheck the Hours and Rate boxes.
  5. Click the COLUMNS drop-down, and select Total Only.
  6. Click OK.
  7. Print the 941 form.
  8. Compare each line on the form with the amount of tax listed on the Payroll Summary.

For more details and steps, I recommend checking the following articles to determine what's causing the overpayment:

If you need to reach out for more help and to get this resolved quickly, I suggest reaching out to our Payroll Support. They can use the screen share tool to double-check your reports and get back to business in no time. 


That should get you back in track. Stay in touch how it goes after trying the steps or after reaching out to our Payroll Support. I'll be happy to help you further. Have a wonderful day. 

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