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1099' contractor's address is showing ujp incorrect only on the Intuit Quickbooks for mac payroll app and it's correct everwhere else. How can I correct it?

 
4 Comments
QuickBooks Team

Re: 1099' contractor's address is showing ujp incorrect only on the Intuit Quickbooks for mac pay...

We can refresh the app to let QuickBooks recognize the correct address, blacdirt.

 

Resetting the QBO Mac app removes the unnecessary program files that cause unusual behaviors. To do this, just follow these steps:

  1. Hold Fn Option Shift on your keyboard.
  2. Double-click on the QBO Mac App.
  3. Click the Reset button.

Then, kindly check if the contractor's address is showing correctly on the Mac app.

 

I'll be here if you need more help.

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Re: 1099' contractor's address is showing ujp incorrect only on the Intuit Quickbooks for mac payroll app and it's correct everwhere else. How can I correct it?

To be clear- I’m using QBOP. Which icon is the QBO app that I need to double click? 

Not applicable

Re: 1099' contractor's address is showing ujp incorrect only on the Intuit Quickbooks for mac pay...

To be clear- I’m using QBOP. Which icon is the QBO app that I need to double click? 

Highlighted
QuickBooks Team

Re: 1099' contractor's address is showing ujp incorrect only on the Intuit Quickbooks for mac pay...

Hello there, blacdirt.

 

Thanks for getting back to us. Let me help ensure your contractor's address is correct in the 1099 Form. 

 

We haven't received any similar reports about this issue, and I appreciate you for taking the time to report this. To refresh your QBO app, let's clear your window app's cache by following the steps below: 

  1. Click Help on the navigation bar at the top.
  2. Select Reset App Data.
  3. Allow a moment for the process to complete, and then close the app.
  4. Be sure to right-click the app and Run as Administrator when re-opening. 

If resetting the App Data still doesn't make a difference, you'll nee to uninstall and reinstall the program. To do this, you can check this article for the detailed steps: QuickBooks App for Windows and Mac: General support.

 

If the same thing happens, I recommend calling our QuickBooks Online Support Team so they can investigate this further. 

 

Here's how you can contact our phone support:

  1. Go to: Get help with QuickBooks Online.
  2. Click the contact us link. 
  3. Select the Search for something else, and type-in Customer Support
  4. Click Search.
  5. Scroll-down and click Get Phone Number

Please let me know how it goes. I'll be around to help if you have any other concerns about the 1099. Wishing you and your business continued success. 

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