1099 generation error

Hey there, @Mopberry.

I'd be glad to share with you some troubleshooting steps to help address the 1099 issue. 

There are times when too much cache accumulated in a browser can cause unexpected behavior with the product. This can be the reason why you keep getting the error even after double-checking everything. 

To start with, let's open your account in a private window to see if the issue is related to a cache build-up. Simply press the following shortcut keys to access this mode:

• Google Chrome: press Ctrl + Shift + N 
• Mozilla Firefox: press Ctrl + Shift + P
• Safari: press Command + Shift + N

If you're able to generate the 1099 form, go back to your regular browser and clear its cache to refresh the program. We advise our users to delete them now and then to prevent and fix issues like this. Moreover, you can use a different browser to narrow down the issue.

Here are some articles that offer additional information about preparing 1099 forms within the program:
 

• Get answers to your 1099 questions.
• Modify your chart of accounts for your 1099-MISC and 1099-NEC filing.

Please feel free to reach out to us anytime if you have any other questions about the 1099 forms in QuickBooks. Our goal is to ensure that you always achieve your desired outcomes in your bookkeeping. 

I have printed all my 1099's but I missed one so I went back in and made sure I

had the correct account checked that was associated with this vendor, but I can't get it to efile any suggestions.

I understand how important it is to e-file seamlessly, Mclifford. 

To successfully e-file, let's double-check the vendor information to ensure it is accurate and complete. If the issue persists, let's open your QuickBooks account in a private window to rule out browser-related issues. Here are the keyboard shortcuts:

• Google Chrome and Microsoft Edge: Ctrl+ Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Safari: Command + Option + P

If you can e-file successfully, return to your regular browser and clear your cache. Occasionally, the accumulated cache and cookies in the system can become outdated or corrupted, leading to unexpected behaviors. You can also switch to other installed supported browsers, which is a good alternative.

On the other hand, can you please provide a screenshot if you've encountered any error when e-filing your 1099? With the additional context, I'll be able to explore potential solutions to address your concerns.

Meanwhile, you can read the year-end checklist to wrap up this year's payroll. It includes essential tasks that need to be completed before the end of the year, such as processing employee bonuses, preparing W-2 and 1099 forms, and verifying year-to-date totals for each employee.
 

I'd be more than happy to assist you if you require further support regarding e-filing 1099. Please let me know if there's anything I can help you with.

Hello, I had the same 1099 filing issue but then I was charged for the filings and got a screen message saying "Way to go! We'll handle those 1099s from here. But then when  I go to Taxes -> 1099 filings there are no 1099 filings showing up. It has been a week now. I have also tried to clear cache and open QB in private browser and use a different browser. Can anyone help ?

Hello, @TZ.

I've noticed that you posted your 1099 filing status concern in the Community twice. Please know that my colleague has already shared relevant information regarding this matter. You can check it out through this link: https://quickbooks.intuit.com/learn-support/en-us/other-questions/re-i-filed-1099s-on-january-11-for....

You can always keep us posted if you have additional queries regarding 1099 filings or other related questions in QuickBooks Online. Have a great one!

I'm having the same issue, can't get to e-file the 1099's, I've cleared the cache as suggested, used different browsers, but no luck.  

See my screenshot.  I've been given a reference #15111176892, Intuit is working on the problem, but have received no resolution, and the deadline to file is in just a couple of days.  The message I received from Intuit is:

"We're continuing to work on solving for this unexpected behavior and our next update is currently scheduled for Tue Feb 13 19:00:00 GMT 2024".

We can't wait until Feb 13th.  I called again this morning, after multiple phone calls in recent days, but no one will answer my call or call me back.

Hi there, Rita. We'll provide updates about the e-filing situation inside QuickBooks Online (QBO).

Upon checking here on our end, the investigation is still ongoing, and our engineers are still on a quest to find a way to address this situation. That said, we recommend contacting our Customer Care Team so they can get your details and add you to the list of affected users.

For Online Payroll Core users, you can contact our support team Monday to Friday, from 6 AM to 6 PM Pacific Time, and for Online Payroll Premium, you can reach out to them any time and day. See this page for more details: Contact Payroll Support

Additionally, here are some articles to help you manage 1099s, and fix them in case you encounter issues:

• View your previously filed tax forms and payments.
• Correct or change 1099s in QuickBooks.

We're determined to help you get through this, Rita. Please don't hesitate to let us know if you need further assistance e-filing your 1099s inside QuickBooks. We'll be here to help you. Keep safe.

I have reached out to customer service several times now and there is no resolution to this issue. With the 1099s due date approaching in 6 days, I am still getting the same message. 
My issue is I already filed and now if I file outside of QB it will essentially be duplicated.
If you have filed my suggestion would be to file outside of QB.
My request to QB is get this resolved asap. 

I have contacted customer support this morning by phone, left a request to return my call, but no one responded.

Hello there, Rita.

I understand how important it is for someone to assist you with your QuickBooks concern. I'd gladly help you with your concern if you provide any necessary details on this Community page. Please note that any essential information you provide is publicly posted for everyone accessing the Community page. 

In cases where you need assistance privately, I'd recommend contacting QuickBooks Online Payroll support again so they can help you with your issue.

I'd like to add this article in case you need them in the future: View your pay stubs, time off, and year-to-date pay in QuickBooks Workforce.

Let me know if you have additional concerns about QuickBooks. I'm always here to support you.

1. I have not yet received confirmation that my 1099s have been filed and accepted by the IRS. 

2. My contractors have not received their 1099s. I paid to have them receive an electronic and paper copy.

3. I do not see 1099s under the Taxes -> 1099 filings tab.

Again, I created the 1099s in QB on January 11th.  

Can someone help here ?

I have the same problem, have tried different browsers, have talked/consulted multiple people in payroll, no resolution.  This is so frustrating.

I am just worried if Intuit comes back and tell me the 1099 were never filed. Their customer service cannot verify anything.

We appreciate you for joining here in the thread, @TZ. Let me give insights about your 1099 filings inside QuickBooks Online (QBO).

In QBO, you can check the 1099 status under the Filing status to see if the IRS accepted it. The 1099 status might be one of the following:

• Not Submitted: You haven't e-filed the forms with the IRS. Thus, you can keep revising it as needed.
• Submitted: You have e-filed the form to the IRS. It will also show as Sent on your screen. If you need to revise it, file a manual amendment.
• Received by IRS: The IRS has received your form. They could be currently processing it or have already approved it. You'll receive an email confirmation approximately a week after the IRS accepts and confirms submissions.

It's essential to note that if you submit the 1099 form before January 28th, the contractors will receive their 1099s on January 31st. In the 1099 Filings tab, click the View Summary to see the filed 1099. If you notice that the Total number of forms is showing as 0, I recommend contacting our support team for assistance. They have the necessary expertise and tools to investigate this issue further and provide you with a resolution.

On the other hand, visit this article to help you check your past tax forms in QBO: View your previously filed tax forms and payments. 

Reply to this post for more questions about your 1099 filings in QBO. I'm here to assist you. Keep safe! 

I have revised and submitted multiple times, have contacted support multiple times, I've reviewed company info multiple times (no errors), but I never receive and status for anything.

Thanks for this information KayePe. On the 1099 efiling tab, it currently says "there are no 1099 efilings to show". However I generated the 1099s on January 11th.

Currently on call with customer service. They are not even able to confirm if Intuit has received the 1099s.
I have an invoice from Intuit that shows a charge for 1099s filings.

Rita- When you say you submitted multiple times, does Intuit charge you each time you re-submit ?

No, I haven't seen a charge yet from Intuit.  When I go through the process to e-file, I clear the cache, and receive the message "Way to go:  We'll handle those 1099s from here."  No status is ever received in the Taxes tab.  When I go back to review, it shows the 1099s are still waiting to be processed, so I go through the e-filing again.  I receive the same message, but no confirmation that they've gone through.  I've had multiple people from Intuit payroll review, Samantha, Tahisha, and they weren't able to resolve the problem either.

You may want to check your billing. I was charged by Intuit for efiling. I did not re-submit  in case it would create a duplicate filings.
I was on call with Intuit for 2 hours this morning. I asked the customer service to send me a confirmation that 1099s will be filed so I have that as a proof. Here is what I have received "This is to confirm that we already filed the 1099 forms on your behalf and you can check it in QuickBooks that they are already filed after January 31st. I know that it is really important for you to get notified that we already filed the 1099, rest assured that you don't have to worry about anything as we already filed them to the IRS."

KayePe - I do not see any filing status. Should I re-submit ?

Thanks for the prompt reply, @TZ. Let me route you to the support team that checks your 1099 form.

As you've already been charged for the 1099 filing, there's no need to resubmit the form to avoid duplicates. Nevertheless, I suggest reaching out to our Payroll Support Team. They can verify the filing status of your payroll forms and guide you if resubmission is necessary.

To reach them, follow the steps below:

1. Sign in to your QuickBooks Online company.
2. Go to Help (?).
3. Select Contact Us.
4. Enter your concern, then select Let's Talk.
5. Choose a way to connect with us:

• Start a chat with a support expert.
• Get a callback from the next available expert.

For more details on their support hours, see this link: Contact Payroll Support.

I'll be sharing these resources that will guide you in printing and viewing your tax forms in QuickBooks:

• Print your 1099 and 1096 forms
• View your previously filed tax forms and payments

If you have other concerns or questions about 1099, just let me know by clicking the Reply button. I'll be glad to lend a hand. Take good care.

JoesemM I have contacted Intuit several times now. I have chatted and been on the phone for hours. I am going to wait till tomorrow Jan 31st 2024 and see if my contractors actually receive their 1099, as promised.

I see another user with the same issue had their issue resolved. 

https://quickbooks.intuit.com/learn-support/en-us/taxes/re-1099-status-in-qbo/01/1380776/highlight/f...

@JoesemM  can the rep who resolved the issue in the other post contact me. I am tired of running around with no results at this point.