My business's sales tax filing frequency changed from quarterly to monthly. When I tried to update this in Sales Tax Center, it changed the filing frequency going back in time (up to July 2018 when we started using QBO). But because we had made payments quarterly, it now shows all the other months as "unpaid". What's the best way to change filing frequency when there's historical data? Create a new agency? :(
I want to ensure that you'll be able to record your sales tax payments correctly in QuickBooks. Let me get you pointed to the right support that can help fix this concern for you.
In situations like this, I'd suggest reaching out to our Customer Care Team. They have the proper tools that can check your account securely while the Community is a public forum. They have the ability to do necessary adjustments for the prior payments that you made.
Also, here are some good articles that you can read through about managing sales tax in QuickBooks Online for your future reference: