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Level 1

How do I add the "Sales" link to the left navigation bar?

 
3 Comments
Moderator

Re: How do I add the "Sales" link to the left navigation bar?

Hello dough24,

 

With the new QuickBooks Online interface, Sales is already on the left menu.

If you're still using the old QuickBooks Online interface, it will be updated soon. We are updating the existing accounts by batch.

 

If you're referring to a different "sales" link, additional details would be much appreciated.

Highlighted
Level 1

Re: How do I add the "Sales" link to the left navigation bar?

Thank you for your reply

 

I just signed up with QuickBooks today for the first time. I am watching the tutorial videos and they show the “Sales” link in the left nav bar immediately below the “Banking” link. On my screen, the link below Banking is “Expenses” and Sales is missing. Since it’s in the tutorial video, I assume I’ve done something wrong for it to not appear on my screen.

 

Am I missing something?

 

Moderator

Re: How do I add the "Sales" link to the left navigation bar?

Thanks for getting back, doug24.

 

When you sign up for QBO account, Sales should be displayed automatically on the left menu.

 

Though cache helps browser's background processes, it can also cause unexpected results. Let's do browser troubleshooting steps to get rid of any cache-related issues:

  1. Open a private window and access your QBO account.
  2. If the Sales menu displays successfully, we can go back to your regular browser and clear the cache.
  3. Other supported browsers are good alternatives, too. Each of them stores different cache.

If the same thing happens, I'd recommend reaching out to our Customer Service Team. They can pull up your account and further investigate this issue. Here's how to reach them:

  1. Click Help in the upper-right corner and select Contact us.
  2. Enter the details of your concern such as "missing Sales on the left menu".
  3. Click Let's talk and select how you want to reach them (phone or chat).

I'll get back to you if you need anything else.

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