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samo-pinkmonkeys
Level 1

I need to edit my sales tax but see a spinning wheel both on my computer and on the site when in the sales tax center. Anyone else experiencing this or have suggestions?

My sales tax center looks like an old version/the desktop version.
3 Comments 3
ReyJohn_D
Moderator

I need to edit my sales tax but see a spinning wheel both on my computer and on the site when in the sales tax center. Anyone else experiencing this or have suggestions?

Let's get the Sales tax center working again, @samo-pinkmonkeys.

 

Right now, we haven't received similar issues about a sales tax center malfunction. No worries, I've got some tricks to ace this and get you back up again.

 

Based on your scenario, I can see that you're accessing the sales tax center both on the QuickBooks Online (QBO) desktop app and the web browser. I know the different set of steps you can perform for both of them.

 

To start, let's try to refresh your browser. To do this, click the Reload icon beside the QuickBooks URL or press CTRL F5 on your keyboard. 

q2.PNG

If you get the same result, you can use a private browser (incognito) when accessing your account. QuickBooks uses cache to remember frequently visited websites. This way, you can save time and load pages faster.

 

However, they become outdated or corrupted when piled up. Thus, it can cause QBO to act weirdly, like the spinning wheel you're seeing when accessing your sales tax center. Private mode disables cache and browser cookies, hence a perfect place to fix issues like this.

 

The following are the shortcut keys you can use to access one:

 

  • Ctrl+ Shift + N for Google Chrome q6.PNG .
  • Ctrl + Shift + P for Mozilla Firefox q7.PNG and Microsoft Edge q8.PNG .
  • Command + Shift + N for Safari q9.PNG .

Once done, sign in to QuickBooks as an Admin. After that, please access your sales tax center again. 

 

If it works this time, switch back to your original browser and clear its cache. This way, the system can start fresh again. Another option is to use a different supported web engine.

 

On the other hand, I have another set of steps to fix the sales tax center issue on your QBO desktop app.

 

You can also clear the cache in your desktop app to get rid of those piled-up data.

 

Here's how:

 

  1. Open your QBO desktop app.
  2. Click Help at the top, and then select Reset App Data.
    q3.PNG

For more details, please check out this article: Clear cache in QBO desktop app.

 

After fixing the sales tax center issue, you can do your usual task again. You can run the Sales Tax Liability report to review the taxes you owe. This way, you'll get prepared when filing your sales tax returns.

 

Fill me in if you need a hand with managing your sales tax in QuickBooks. You can always lean on me for additional insights.

samo-pinkmonkeys
Level 1

I need to edit my sales tax but see a spinning wheel both on my computer and on the site when in the sales tax center. Anyone else experiencing this or have suggestions?

Thank you! The incognito window works great. 

Jessica_young
QuickBooks Team

I need to edit my sales tax but see a spinning wheel both on my computer and on the site when in the sales tax center. Anyone else experiencing this or have suggestions?

So glad you found a solution that works, @samo-pinkmonkeys.

 

Please don't hesitate to reach back out with any other questions you may have. Take care! 

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