I am trying to file our q1 941 report (my first time) and we overpaid SS/Medicare. The overpayment shows the correct amount we over paid but we keep getting a (seemingly) counter-intuitive error that will not let us proceed and submit.
Basically the error says "Total taxes after adjustments and credits does not equal the total quarter liability on schedule b. You must make the necessary adjustments to reconcile accounts". Isn't the adjustment line 15?
So I cannot change line 12 (what we should have paid) and I cannot change what the report shows we should have paid to SS/Medicare (federal withholding is correct). The only input I can change is line 13 but if I do that, the overpayment credit goes away.
I have checked EFTPS website and we did overpay by the exact amount I am trying to recover but I cannot get past this error.
In addition, one payroll was done in error and I believe it to be the culprit. Essentially our server was updated and I did not know so I did not update my computer QB before running that payroll. Zero taxes were taken out and to "fix" the issue we voided each check and re-ran the payroll but instead of taking out the right amount, a larger (maybe double) deduction was taken.
Just in case you need further assistance with adjusting the tax amount, you can contact our Phone Support Team. This way, they can further help you with adjusting the tax amount and share additional information about it.
Please let me know if you need clarification about this, or there's anything else I can do for you. I'll be standing by for your response. Have a great day.