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Level 2

Sales Tax Payment transactions - banking out of sync

My account has the "new" sales tax feature enabled in Quickbooks Online - and it makes it very difficult to see whats going on behind the scenes.

 

Question 1:

I have a "finished" sales tax transaction from the 1st quarter.   Its completed and shows that its paid in the Sales Tax UI.

 

Behind the scenes, the sales tax itself was paid via two banking transactions (in my checking account) that are still listed in my bank register, waiting to be matched/resolved to an account.   "Record transfer" to the sales tax account fails, saying that money can't be transfered in or out of that account, due to it being used to record sales tax.

 

How do I go about resolving these banking transactions to be tied to the sales tax already marked as paid?     

 

Question 2:

Is it possible to go back to the "old" sales tax user interface?   My state doesn't allow for electronic transfer of sales tax anyway, so the new interface doesn't seem to add anything for me.   You can't view any of the actual transaction data tied to sales tax either in it.   Looking at the support documents for the old interface, it seemed like you could at least manually override things when needed.

 

Thanks for any help!

 

Solved
Best answer June 29, 2020

Best Answers
Highlighted
Level 2

Sales Tax Payment transactions - banking out of sync

Just circling back around here, I was able to solve my problem.    I had a "filed" return, but I needed to remove the payment that was made, so that I could mark the return paid with 2 entries instead of one.   (to match my banking transactions that actually happened.)

 

When viewing the return, the date of payment is a blue link, and you're given the option to "DELETE" the payment.   That allowed me to create 2 new payments against the return, which then allowed me to match the banking transactions for the same 2 payments.   Worked great. 

2020-06-29 16_15_17-Sales tax.jpg

 

It wasn't obvious to me that I needed to delete the existing payment in order to allow new payments to be added.

2020-06-29 16_16_03-Sales tax payment.jpg

 

 

Thanks for everyones help!     

 

View solution in original post

7 Comments
Highlighted
Moderator

Sales Tax Payment transactions - banking out of sync

Hi there, ExpoCorey.

 

Thanks for letting me know the message you're getting when doing the Record Transfer into QuickBooks.

 

Since sales tax payment was processed via two banking transactions, we can delete the payment within the sales tax. This payment can be the cause of why the system is not allowing us to record this as a transfer in QuickBooks. Afterward, we can directly match the transaction from the Banking page.

 

Here are the steps on how to match transactions:

 

  1. Go to Banking on the left panel.
  2. Within the Banking tab, make sure you are in the For Review section.
  3. Find the downloaded transactions.
  4. Click Add or Match under the Action column.

w.PNG

 

In recording the payment, you can you can go to Step 3: Record your tax payment in QuickBooks to see the complete steps on how to do it.

 

About your second concern, I see how useful to have supporting documents like what we have in the old interface. If the new sales tax feature is turned on, we're unable to switch back to the old one. But, I would suggest giving our specialist a short call. They might share other things that we can do to use the old interface back.

 

Here's how to contact them:

 

  1. Click the Help menu and select Contact Us.
  2. Let them know that you want to use the old sales tax.
  3. Click Let's talk.
  4. Select the Get a callback option.

D.PNG

 

Due to COVID-19, we have limited support and reduced our support hours too. To make sure we address your concern on time, you can check their work schedule in this article: Support hours and types. Please go to the QuickBooks Online section to view the details.

 

Please know that you can always post here if follow-up questions with this. Take care always! 

Highlighted
Level 2

Sales Tax Payment transactions - banking out of sync

Thank you so much for getting back to me @SarahannC !

 

For Question 1, I'm still not sure how to resolve the checking account entries against the sales tax return.

 

Following the instructions for step 3: 

2020-06-29 12_07_28-Clipboard.jpg

I do not have a "select filing method", as its already marked as filed.  I want to edit or undo the filing method and make it so its not been processed, then I can apply the 2 checking account transactions against this sales tax so they balance correctly.   Here's what I see when I click "View Return":

2020-06-29 12_09_28-Sales tax.jpg

 

 

Any suggestions? How can I undo the return so it doesn't think its processed yet? 

Highlighted
QuickBooks Team

Sales Tax Payment transactions - banking out of sync

Thank you for getting back here in the Community, @ExpoCorey.

 

Let me share with you the steps to undo a sales tax return in QuickBooks Online:

 

  1. Go to the Taxes menu.
  2. Select Sales tax.
  3. Click Returns.
  4. Locate the sales tax filing that you’d like to un-file.
  5. Under the Action column, open the drop down menu to view options.
  6. Select Undo filing.
  7. A window will appear asking Are you sure you want to go back? Review the information displayed and click Undo filing.
  8. A notification will appear next to your open filing, highlighting the date that the return was reopened.

Also, I'd be adding a helpful article that may help you when you want to set up, record, and track sales tax for products you sell in QuickBooks Online: Sales Tax in QuickBooks Online.

 

Don't hesitate to post a question below if you have other Sales Tax concerns. I'm always here to help. Take care always.

Highlighted
Level 2

Sales Tax Payment transactions - banking out of sync

@DivinaMercy_N Thanks for the quick response.

 

I don't see any of the UI your instructions detail below.

 

This is what I get:

Click taxes from the left most menu:   There is no other "sales tax" option - you just go straight to this screen:

2020-06-29 13_40_13-Bank and Credit Cards 1.jpg

 

Then click "view return" and I get this:

2020-06-29 13_41_48-.jpg

 

There are no Actions or gear or any UI on the view return screen at all.

 

Am I just not going to the right place?

 

QuickBooks Team

Sales Tax Payment transactions - banking out of sync

I appreciate you following the steps and sharing screenshots, @ExpoCorey.

 

Let me route you to the best support group available to get this addressed right away.

 

While we don't have the option to undo the sales tax return, I'd suggest contacting our Phone Support Team. One of the agents will check on your account in a secure environment and help you undo your sales tax return from there tools.

 

To reach them, click the ? Help button at the top-right corner and select Contact Us to talk with a live agent.

1.PNG

You might want to check out this article to learn how to manage sales tax payments: Manage sales tax payments in QuickBooks Online.

 

Please know you can continue to reach me here with any additional questions. Thanks for coming to the Community, wishing you continued success.

Highlighted
Level 2

Sales Tax Payment transactions - banking out of sync

While we don't have the option to undo the sales tax return, I'd suggest contacting our Phone Support Team. One of the agents will check on your account in a secure environment and help you undo your sales tax return from there tools.

 

I will contact support to try and get the problem solved.    

 

Just a comment.  Why was I told to follow two different scripts when NEITHER of them is possible - "we don't ahve the option to undo the sales tax return..."    Instead I'm told to follow two different procedures neither of which was possible.  

 

Thank you to the folks trying to help.  It's just frustrating to have an "answer" that wasn't possible.   Should I have asked my question differently?    Is this a case of the "old" sales tax system vs the "new"?      

 

Further comment:  The "new" sales tax system is not helpful at all.  

Highlighted
Level 2

Sales Tax Payment transactions - banking out of sync

Just circling back around here, I was able to solve my problem.    I had a "filed" return, but I needed to remove the payment that was made, so that I could mark the return paid with 2 entries instead of one.   (to match my banking transactions that actually happened.)

 

When viewing the return, the date of payment is a blue link, and you're given the option to "DELETE" the payment.   That allowed me to create 2 new payments against the return, which then allowed me to match the banking transactions for the same 2 payments.   Worked great. 

2020-06-29 16_15_17-Sales tax.jpg

 

It wasn't obvious to me that I needed to delete the existing payment in order to allow new payments to be added.

2020-06-29 16_16_03-Sales tax payment.jpg

 

 

Thanks for everyones help!     

 

View solution in original post

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