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violette photos
Level 1

Sales Tax

When I first set up my business I was collecting/paying sales tax in the state of FL. We have switched to solely digital photos and were informed we no longer have to collect or pay state sales tax. How do I stop sales tax from accruing automatically in QB since we are no longer collecting it? It won't allow me to turn of automatic sales tax since we have previously collected/paid. 

2 Comments 2
QuickBooks Team

Sales Tax

I have some ways for you to stop sales tax from accruing automatically in QuickBooks Online, @violette photos


To ensure that taxes will not be collected from your customers, unchecked the taxable option on your products, and cleared the taxes on the invoices. For visual reference, please see the screenshots below: 


Then, you can also edit the customer's tax information individually. 


Here's how:


  1. Go to the Sales menu and select Customers tab.
  2. Choose the name of the customer.
  3. Click the Edit tab.
  4. Open the Tax info folder and uncheck the box next to This customer is taxable.
  5. Lastly, click Save.

Once done, every time you create an invoice for this customer, the tax rate will no longer apply.


In addition, let me share this link to help you manage sales tax in QuickBooks Online. It includes information setting up, implementing, and deleting sales tax.


You can always get back to this thread if you have other questions about sales tax in QuickBooks. I'll be happy to assist you again. Keep safe and take care.

QuickBooks Team

Sales Tax

Hi, @violette photos.


Hope you’re doing great. I wanted to see how everything is going about the sales tax concern you had the other day. Was it resolved? Do you need any additional help or clarification? If you do, just let me know. I’d be happy to help you at any time.


Looking forward to your reply. Have a pleasant day ahead!

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