Showing results for 
Search instead for 
Did you mean: 
Level 1

state tax error - 941/944 won't go.

i am attempting to submit my 941/944 payment. i get an error that i can't get beyond that says "Before you can pay taxes, you need to enter your Job Skills Fee Rate for TN." well, no employees live in TN, i have no TN w/holdings due on the payroll report, and my "Tax Setup" page only lists the two states in which employees reside. one employee had a TN address that has since been changed, but i can't see any setup areas where anything related to TN is viewable or editable. also, what the eff is a job skills fee rate?! regardless, i can't submit my 941/944 (due tomorrow...) till i clear this error.

any help?


Not applicable

Re: state tax error - 941/944 won't go.

It's nice to have you here today, @sr2019,


I appreciate the in-depth information you shared in your post. This will help us narrow things down. Let's rectify the payroll error, so you don't get behind on your work.


You'll normally get this error if you added the state of Tennessee on your Work Locations or assigned this location to your employee's profile. You can check your employee's information to verify if someone is using TN. Here's how:


  1. Go to the Workers menu.
  2. Tap the Employees tab then the employee name.
  3. Click the pencil icon in the Employment section.
  4. In the Work location drop-down, update the state if he is using TN.
  5. Click Done.

If there is no one assigned to the state, let's access your Payroll Settings and update your State Tax Setup. Follow the steps below:


  1. Click the Gear icon and select Payroll Settings.
  2. In the Taxes section, click State Taxes - TN.
  3. Update the TN State Unemployment Insurance (SUI) Setup.
  4. Fill out the Rate fields by adding 0.00%.
  5. Click OK.

Once done, try submitting your 941/944 payment. It should work this time.


To learn more about Work locations, please check out these related articles: 


Set up and assign a new work location

Add another work location


That's got it. Should you need help or have additional questions about payroll, please leave me a comment below. I'd be much delighted to help you get back on track. Have a good one!


Level 1

Re: state tax error - 941/944 won't go.

thanks so much! the employee did have the correct work location listed, but removing the state in the tax settings fixed it. it had "0" employees listed there, but apparently the existence of it at all was the issue. really appreciate it! taxes paid, feds kept at bay!

Need to get in touch?

Contact us