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RA30
Level 1

Rejected payroll tax payment

I made a payroll tax payment directly out of QBs Desktop but it was rejected because it said my online password was expired and to go change it. But I went online and logged into EFTPS and my password worked just fine. I wanted to get some input before trying anything since I wasn't the one who set up the online payments through QBs.

Solved
Best answer December 02, 2020

Best Answers
Charies_M
Moderator

Rejected payroll tax payment

Thanks for bringing this up in the Community, RA30

 

Since the EFTPS login works outside QuickBooks Desktop, it's possible that the EFTPS Internet password may have been expired. To resolve this, let's update it by following the steps below:

 

Let's try updating your  EFTPS Internet password and updating this can solve this issue. Before doing so, make sure to complete the following:

Once done, you can proceed to update the EFTPS Internet password. For instructions, check out this article: Update your EFTPS Internet password.

 

I'm adding this article for more details on how to Handle an e-payment that has been rejected by the agency.

 

Once everything is verified, you can now try to re-submit the e-payment. It is important that you check the status again after the submission.

 

If you need to review the taxes and contributions, you can run the payroll summary report, check out this article for the steps and details: Customize reports in QuickBooks Desktop.

 

 

Know that you're always welcome to post if you have any other concerns. Wishing you and your business continued success.​

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25 Comments
Charies_M
Moderator

Rejected payroll tax payment

Thanks for bringing this up in the Community, RA30

 

Since the EFTPS login works outside QuickBooks Desktop, it's possible that the EFTPS Internet password may have been expired. To resolve this, let's update it by following the steps below:

 

Let's try updating your  EFTPS Internet password and updating this can solve this issue. Before doing so, make sure to complete the following:

Once done, you can proceed to update the EFTPS Internet password. For instructions, check out this article: Update your EFTPS Internet password.

 

I'm adding this article for more details on how to Handle an e-payment that has been rejected by the agency.

 

Once everything is verified, you can now try to re-submit the e-payment. It is important that you check the status again after the submission.

 

If you need to review the taxes and contributions, you can run the payroll summary report, check out this article for the steps and details: Customize reports in QuickBooks Desktop.

 

 

Know that you're always welcome to post if you have any other concerns. Wishing you and your business continued success.​

View solution in original post

RhiL
Level 2

Rejected payroll tax payment

I have updated the password on EFTPS and in Quickbooks and downloaded payroll updates and till get the payment rejected.
FritzF
Moderator

Rejected payroll tax payment

Thanks for joining this conversation, @RhiL.

 

Since the issue persists after following the steps shared by my colleague Charies above, I highly suggest contacting our Payroll Support team. They have tools such as screen-sharing (remote access) that can pull up your account in a secure environment and check why the payment is being rejected. This can also run other troubleshooting steps to fix this for you.

 

Here's how to reach them:

 

  1. In QuickBooks Desktop (QBDT), go to the Help menu at the top to get to the QuickBooks Desktop Help.
  2. Select Contact Us at the bottom to connect with our live support.

 

I'm also adding these articles that tackle making tax liability payments and handling rejected payments in QBDT:

 

 

Don't hesitate to leave a comment below if you have any additional questions or concerns. I want to make sure everything is taken care of for you. I'll be here to help. Have a good one!

dmtaxxman
Level 1

Rejected payroll tax payment

EFTPS passwords do not expire.  The password still works file online but not through QB.  Why is that?!

Rfields
Level 2

Rejected payroll tax payment

I am having the exact same problem.  I've changed the password on QB and EFTPS site and the payment is still being rejected.  Why is this happening?

Rfields
Level 2

Rejected payroll tax payment

AND I do not have the "contact us" option on the quickbooks desktop help option.  The troubleshooting didn't work either.

BettyJaneB
QuickBooks Team

Rejected payroll tax payment

It's my priority to help you submit your payment electronically, @Rfields.

 

I'm grateful that you've provided updates about the steps that you've tried to get this payment rejection issue sorted out.

 

To further isolate the reason why your e-payment was rejected, I recommend contacting our Customer Care Team. They have the tools that can isolate the root cause of this matter since none of the solutions shared above worked for you.

 

For now, I suggest using a sample company file to reach our support, while the Contact Us option is not available on your end.

 

I've included the steps to contact support below:

 

1. Open QuickBooks. 

2. From the Help menu, choose QuickBooks Desktop Help

 

 

3. Type Contact Us in the search box. Then, click on Contact Us at the bottom. 

 

 

4. Select the way you wish to connect with support (Chat, Call back, Etc.).

 

 

I'm also adding here a link that provides insights about fixing epay rejection in QBDT: Learn what to do when your e-filing or e-payment is rejected.

 

Feel free to let me know if you have further questions or concerns. You can reach out to the Community any time. Take care!

MidlifeClassics
Level 1

Rejected payroll tax payment

LIKELY SOLUTION AT END OF COMMENT (RANT)

 

After verifying my password with the IRS/EFTPS over a long call, they said that they don't "expire" passwords and that since I had been able to login to their site while waiting on hold forever, there was no problem on their end.

 

Note that this only started to happen after updating to Desktop Pro 2021.

So, I contacted QuickBooks (never an easy task) and after answering all their questions about my business that were obviously intended to get me to change to their cloud-based service, I was told that I'd have to "update" my password on EFTPS because sometime in 2019 (over a year ago), they started requiring that they be updated every 90 days.  Well, I called BS on that since I'd logged in many times since then.  So, I had "Loren" tell me how to change the password in QuickBooks to match my EFTPS password.  I resubmitted and again it was rejected as "expired".

So, I did as Loren suggested and changed my password.  He "suggested" using a 12-character password (the minimum required by EFTPS).  I concatenated my password down to (I thought) 12 characters - on both EFTPS and QB.  It barfed an "expired" error back at me again.  So, I went to change my password to (really) 12 characters on EFTPS and it errored-out on me saying I could only change it once in a 10-day period.  Harumph!

 

BTW: If you're wondering where to change the password in QB Payroll, the fields appear when you click on the "E-Pay" button to submit your liability payment.

I paid via the website and am waiting 10 days.

Conclusion:  I suspect that QuickBooks - in some infinite wisdom - has limited the password field in their e-pay module to accept just 12 characters (again the EFTPS minimum).  Change both passwords and you should be set.  I won't know for certain for 10 days.  If they had just admitted from the start that their field size had been limited, I would have had it resolved in a matter of minutes.  This qualifies as an "undocumented error" in my opinion.

MidlifeClassics
Level 1

Rejected payroll tax payment

Password must be exactly 12 characters in length. The 2021 version of QB apparently limits the field length without any indication. 

BC45
Level 2

Rejected payroll tax payment

I have tried all the above and do have a 12 digit password but it still gets rejected.

BC45
Level 2

Rejected payroll tax payment

I have a 12 digit password and did everything above and it is still rejected thru QB.

I can log on fine at EFTPS.

JonpriL
Moderator

Rejected payroll tax payment

Hello @BC45,

 

Let me offer help and share how you can submit an electronic tax payment with the password not being rejected.

 

To start with, let's remove the checkmark on the remember password option when submitting your tax payment. You can do so by following the steps below:

  1. Go to Payroll Center.
  2. Select Pay Liabilities.
  3. Under Pay Taxes & Other Liabilities, select the liability you wanted to make a payment with.
  4. Click View/Pay.
  5. Review and make sure the E-Payment is chosen.
  6. Select E-pay.
  7. Remove the checkmark on the Remember My Information for the next time section.
  8. Enter the 4-Digit PIN and new EFTPS internet password.
  9. Fill out all the information needed in the fields.
  10. Click Submit.

In the same manner, here's an article you can read to learn more about how you can submit an electronic tax payment: E-Pay tax liability payments.

 

On top of that, I've got you this helpful article for guidance in preparation for the 2020 tax season: QuickBooks Desktop Payroll Year-end Checklist.

 

If there's anything else that I can help you with, please let me know by leaving any comments below. I'll be here to lend a hand.

KCAEagles
Level 1

Rejected payroll tax payment

I am having the same issue today. Payment rejected due to EFTPS password expired. Only it's not expired, as I verified it on the EFTPS site. I voided transaction and re-submitted, ensuring I verified the password prior to hitting submit. Again, rejected. None of the information provided by QuickBooks has helped fix the issue. This appears to be a larger issue as I see a number of other people having the same issue. When will QuickBooks have a solution?

BC45
Level 2

Rejected payroll tax payment

That worked for me.  When I unchecked the "save pw for next time" then it went thru.

It must be opposite day for the engineers at counter Intuit when writing that code.

jamespaul
QuickBooks Team

Rejected payroll tax payment

Hello, KCAEagles.

 

I appreciate taking the time to resubmit the tax payment. I have the solution to help you ensure you're able to submit it. 

 

The password vault might be corrupted or the EFTPS credentials isn't syncing properly. I did check our end for any potential reported issues but found none. You'll want to do the following steps to resolve this. 

 

You can clear Internet Explorer's cache data to fix this. QuickBooks uses IE to connect to the internet or show built-in webpages. 

 

To clear it: 

 

  1. Go to the Help menu.
  2. Select Internet Connection Setup.
  3. On the pop-up window, select Use my computer's internet connection.
  4. Click Next.
  5. Hit the Advanced Connection Settings button.
  6. Go to the General tab.
  7. Under Browsing History, hit Delete.
  8. Check Temporary Internet files and website files.
  9. Click Delete

 

clearcache1.PNG

 

Alternatively, you can do it within Internet Explorer itself: 

 

  1. Open Internet Explorer.
  2. Click the gear button, then choose Internet Options
  3. Go to the General tab.
  4. Under Browsing History, hit Delete.
  5. Check Temporary Internet files and website files.
  6. Click Delete

 

After clearing the cache, process your tax payment again. When you get to the part where you need to log in for your EFTPS account, make sure to manually type in your password. 

 

For reference about e-paying your tax payments, you can check this article: E-Pay tax liability payments.

 

If you're ready to pay your employees or manage their information and tax details, you can check the help content in our articles list

 

I'll be here if you need more help with your payroll service. I'll also assist you with any concerns you might have for QuickBooks Desktop. 

Robert100
Level 1

Rejected payroll tax payment

I have had this same issue and it looks to be solved.  Here's what I did...

 

1) Clear your browser history as suggested by one of the moderators in this thread. I did it thru QB.

2) Make sure your EFTPS password is exactly 12 characters long. Reset if needed on the EFTPS website.

3) Change your QB Internet password to match. Make sure you uncheck the "keep information" box when you enter the new password on one payment.  Then on the next payment, enter the new password again and check the box. 

 

Why QB has us change the password this way, I have no idea...

Why QB blames EFTPS for resetting passwords when they aren't, I have no idea...

Why QB hasn't fixed this, I have no idea...

Why QB customer support is so poor, I have no idea...

 

I'd love to use different software that offers better customer service. 

 

I hope this helps the users, Good luck!

BillieJoOwen
Level 1

Rejected payroll tax payment

I am having the same issue.  Several rejections, so I just paid directly on EFTPS.  I don't have time to go back and forth changing passwords and verifying so many times.  Please advise when this issue is resolved so I can go back to submitting electronically.

AlcaeusF
Moderator

Rejected payroll tax payment

Hi there, @BillieJoOwen.

 

I appreciate you for posting here in the Community. I would also do the same in that situation if I'm unable to process payments directly in QuickBooks.

 

Let me share some clarification about making payroll tax payments. Currently, QuickBooks requires your EFTPS password to be 12 characters long to avoid rejections.

 

You can reset your password directly on the EFTPS website. If the problem persists after making the changes, please clear Internet Explorer's cache data.

 

 

Please follow these steps:

 

  1. Go to the Help menu.
  2. Select Internet Connection Setup.
  3. On the pop-up window, select Use my computer's internet connection.
  4. Click Next.
  5. Hit the Advanced Connection Settings button.
  6. Go to the General tab.
  7. Under Browsing History, hit Delete.
  8. Check Temporary Internet files and website files.
  9. Click Delete

 

I've also attached an article you can use to record  tax payments you paid outside the payroll system: Enter historical tax payments in Desktop payroll.

 

Drop me a comment below if you have any other questions related to your payroll taxes. I'll be happy to help you some more.

BarneyH
Level 1

Rejected payroll tax payment

I just got a penalty letter from the IRS for not getting my payment in on time.  I checked and saw that the payments have been rejected.  There is no password problem because the passwords work on the EFTPS site directly.  In fact the passwords worked all through 2020 until December.  There had to be a change in Quickbooks.  So, is Intuit going to reimburse me for the penalty fees?  I've tried the browser history deletion.  Hopefully that works, but there is still the issue of the penalties.

Angelyn_T
QuickBooks Team

Rejected payroll tax payment

Hi there, @BarneyH.

 

I want to ensure you'll be able to get the support you need with your rejected payment.

 

Usually, payments are rejected either by the IRS or Intuit. Intuit rejects an e-payment or e-filed form if there is a problem with the information submitted with the payment/form. Or there was a problem with the server connection. On the other hand, if the agency/IRS rejected has dismissed the e-payment or e-filed form they will send you a rejection message (and solution).

 

For the time being, I would recommend reaching out to our QuickBooks Desktop Support. This way, a representative can review your rejected payment further and confirm the possible reimbursements.

 

To contact support:

 

  1. Open QuickBooks.
  2. Go to Help, then select QuickBooks Desktop Help.
  3. Select Contact Us.
  4. Enter your concern, then select Continue.
  5. Choose a way to connect with us:
    • Post a question and get an answer from an expert and other customers.
    • Start messaging with a support expert.
    • Get a callback from an expert (availability may be limited).

 

For the support's business hours, you can open this link: Contact Payroll Support.

 

For additional resources about checking the status of your payment and how to resubmit a payment, you can open these links:
 

 

Please let me know how else I can help you with your payroll tax payment. I'm always here to help. Keep safe!

mlowns
Level 1

Rejected payroll tax payment

I have had this issue now for 3 months.  The password is correct and works fine when logging into EFTPS online.  But the payments keep getting rejected through QB Enterprise 2020.  I have followed all of the steps to remove the saved information, and still have the issue.  I just tried the steps noted above to clear the IE, and it will not allow me access to the "advanced connection settings".  So, I don't know if clearing IE cache will solve the issue or not.  I can open IE on my computer itself and clear the cache, so I know it is not any type of restriction put in place on my computer itself, so it must be the while on the virtual Right Networks.  Our QB is hosted on Right Networks, so I am wondering if this is something that Right Networks has restricted?  Can someone from QB PLEASE get with someone from Right Networks to resolve this issue??????  It is a pain in the *** to have to keep trying this each month to no avail.  Thank you.

Rasa-LilaM
QuickBooks Team

Rejected payroll tax payment

Thanks for following this thread, mlowns.


I recognize how useful it is to electronically pay taxes without delay. This will help save your business time and money.


Let’s update your QuickBooks release and tax table. The former will resolve any unexpected behavior while using the program. While the latter will provide the most current and accurate rates calculations for supported state and federal tax tables. It also includes the payroll tax forms and e-file and payment options.


Once done, update your EFTPS Internet password. If none of these suggestions work, I recommend contacting our Payroll Team for further assistance. They can review your EFTPS set up in a secure space and check the cause of the issue. Once identified, our agents will guide you on how to apply the permanent solution.


To reach them:

 

  1. Press the Help icon at the top menu bar to select QuickBooks Desktop Help F1.
  2. In the Have a Question window, scroll down to choose the Contact us link.
  3. This will display the Contact Us screen.
  4. Go to the Tell us more about your question section to enter the issue or topic in the field box. For example, payroll issues.
  5. Click the Search button to display the Get Phone Number or Start a Message option.

 

For future reference, this article outlines the solutions on how to manage the following issue in QuickBooks: Handle an e-payment that has been rejected by the agency.


Feel free to post a comment below if you have any other QuickBooks concerns. I’ll get back to help and make sure you’re taken care of. Have a good one.

BarneyH
Level 1

Rejected payroll tax payment

This was not solved!  After another 3 hours with customer support, I suggested a fix I saw online by non QB people. Try a password that is only 12 characters. No support person or QB info had this suggestion but I tried and it worked.  I am very disappointed with QB support 

SSGS1
Level 1

Rejected payroll tax payment

Updated EFTPS, and just as stated above it worked fine to log in with my old one.  Then fast forward 1 month and it rejected it again.  Logged in with my new password on EFTPS and paid through their website.  Do I need to update the new password somehow in QuickBooks as well?

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