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Impact9
Level 1

Reverse transaction but not the charge

Having an issue with QuickBooks POS 18 Pro where it's not charging sales tax on every item sold. Sometimes it does and sometimes it doesn't. Ok so this issue happened in a large sale of $4000 where tax was only charged on all but one item. Missing some $80 in taxes. We can absorb the difference but how do I change the transaction totals without changing the credit charges? 

1 Comment 1
JenoP
QuickBooks Team

Reverse transaction but not the charge

Hi there, Impact9.

 

We'd like to take a closer look at this to determine why POS is not calculating the taxes for some of your sales transactions. I'd recommend reaching out to Chat Support Team for QuickBooks POS.

 

They can help you review everything in your account setup to make sure that all of the items and sales transactions are taxed. They can also help you change the transaction totals to make sure that you have an accurate transaction record. You can reach out to them through this link: QuickBooks Point of Sale

 

Please take note that due to the ongoing pandemic, our phone and chat support channels are only open between 6:00 AM to 6:00 PM from Monday-Friday, and from 6:00 AM to 3:00 PM on Saturday. Here's a quick guide for more details: Support hours and types.

 

Don't hesitate to reach out to us again if you need anything else. 

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