I am using QuickBooks Desktop 2020 Pro. This is the first time since upgrading to 2020 that I have attempted to record the sales tax paid. I'm currently working on the Reconciliation for May 2020 [don't judge me, hahaha :) ]
Each time I pay Sales Tax I get a small credit for paying online. Before upgrading to QB 2020, I would use the Adjust Sales Tax Due tool to make the Amount Due match the actual amount paid to the Dept of Revenue.
When trying today, I follow the same steps as I have done for 2 years, but the "Amount Due" stays the same. I have checked for QB updates. I have closed out of Quickbooks and relaunched. I have rebooted my computer...the results are still the same: Adjustment tool does not adjust the amount due. Has anyone else had this issue? Any help would be greatly appreciated. I am attaching screenshots of each step taken for reference.
Hi SpartanOffroad. Thanks for coming to the community. It sounds like there may be some data damage.
I suggest you check out the article on running a verify and rebuild. If you run into anything during the process just let me know and I'll be glad to help. Have a great day.
Hi SpartanOffroad. Thanks for the reply. In this case, there may be something else going on. I recommend you reach out to the phone support team. You can find an up to date call-in number at the Intuit Support page. Have a great day
After spending over 2 hours between Chat and on Calls with representatives that insist on reading me the instructions that I've already followed, I think I'm going to lose my temper. Does anyone out there have Desktop 2020 Pro that can see if they are able to recreate this issue? I believe it is a bug, and have submitted feedback via "Send Feedback Online" option within my software, but since my name & email address are "optional" I doubt anyone is getting back to me anytime soon.
P.S. The representative I was on the phone with put me on hold 20mins ago so she could transfer me to someone else. I'm pretty sure she isn't going to help OR transfer me and is hoping that I will just hang up.
This is not the type of service that we want you to experience, @SpartanOffroad.
Please know that one of our priorities is quality service. Rest assured that this will be escalated to our back end office to help improve our services.
With regards to your issue, I have here some troubleshooting steps that will help you fix this problem.
First, you’ll want to download QuickBooks Tool Hub to fix common problems and errors like company file issues in QuickBooks.
Once done, update your QuickBooks Desktop to its latest release to have the latest features and fixes. You can use this article to update QuickBooks. Update QuickBooks Desktop.
I’m adding a link here where you can search for an article if you need some information or procedures while using QuickBooks Desktop. Help article.
I'll be here to help if you have any further questions. Have a wonderful day.