Sales Tax Center does not recognize previous payments

Have you been able to find a solution yet. I'm dealing with the same issue.

Hi there, Redstar1 and alecdann.

Normally, you won't lose any of your existing sales tax information once you switch to the automated version. Your paid taxes shouldn't show as overdue after the migration process.

To isolate the issue, you can perform some basic troubleshooting steps. it could be that the accumulated cache in the browser is the reason why QuickBooks is unable to recognize your previous sales tax payments.

Start by signing in to your QuickBooks account through a private or incognito window. This will help you determine if it's a browser-related issue since those mode doesn't save site data, cache, and cookies. You can use the shortcut keys below:

• Press Ctrl + Shift + P for Firefox
• Press Ctrl + Shift + N for Chrome
• Press Command + Shift + N for Safari

Once done, go to the Sales Tax Center again. If the taxes are now showing as paid, close the incognito window then go back to the regular browser. Next, clear the cache to remove the accumulated junk files and improve your browsing experience. You can also use another browser as an alternative solution.

However, if the same thing happens, I'd recommend getting in touch with our technical supports. This way, we can look into your account and run a series of tests to rectify the issue. Here's how:

1. Go to the Help icon.
2. Select Talk to a human from the Here are some ways to get started section.
3. Enter "Talk to a human" again in the search bar.
4. Choose I still need a human, then click Get help from a human or Contact us.
5. Select Get a callback or Send a message to start a conversation.

In addition, I'm adding these articles to help manage your tax payments and track how much sales tax you owe: 

• File your sales tax return and record tax payment
• Check how much sales tax you owe

I'll be right here to assist you again if you have any other concerns or tax-related questions. Assistance is just a post away.

@KlentB,Thanks for your help but your suggestion did not solve the problem.

I opened Quickbooks in an incognito window in Chrome and still see the phantom amounts due.  Checked Safari and Firefox and got the same problem.

I have done two calls with Customer Support.  After an hour on the phone the first time, the CSR said, "I have escalated this question and there is no solution to this problem."

After 90 minutes on the second call, the CSR, who had put me on hold several times to talk to senior staff, could not find an answer.  She said she had submitted a ticket to the tech team to look into the issue.  I asked her what the ticket number was and how I could follow up.  She dropped the call and did not call back.  

Two hours later another CSR called to ask if my issue had been resolved.  I described the previous call and asked if he could give me the number of the ticket that had been submitted.  He said no ticket had been submitted.

I dont have any more time to waste on what is clearly a programming issue.  Even a casual search through the community turns up plenty of posts by customers who are dissatisfied by the new Sales Tax Center interface.

I pay several hundred dollars a year for Quickbooks and am deeply disappointed that this problem cannot be resolved.

No answer that helped me (see my post below).