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rosen1
Level 1

Sales tax not calculating correctly

I am running the sales tax report for the last two months and it appears that the tax isn't calculating correctly.

See my screenshot, but both are off a bit. This never happened before December so I'm confused on why its happening now?

County Tax should be $79,759.55*.06 = $4,785.57

State Tax should be $67,978.03*.065= $4,418.57

Any ideas on why this isn't agreeing. Please see report attached. Any advice is appreciated.

3 Comments 3
JessT
QuickBooks Team

Sales tax not calculating correctly

Let's run some tools to check if this is caused by damaged data, rosen1.

 

Damaged data means some information will not flow on reports and in other sections in QuickBooks, so we'll have to rebuild the connection.

 

From the File menu, you can hover your mouse on Utilities and select Verify Data. This runs like a diagnostic tool to check for damaged data. When it detects one, you'll be prompted to run the Rebuild Data tool to fix it. However, please be sure to back up your file before running it to keep a copy of the original data. You'll be prompted to do this as well before running the said tool. Please follow the detailed steps in this article: Verify and Rebuild Data in QuickBooks Desktop.

 

You can run the sales tax liability report again after running the tools.

 

Please feel free to share some news after you do the steps I mentioned.

rosen1
Level 1

Sales tax not calculating correctly

I've tried the rebuild, it still isn't calculating properly. Any other ideas?

Ryan_M
QuickBooks Team

Sales tax not calculating correctly

Hi @rosen1,

 

Thank you for your prompt reply, as well as sharing an update on your current situation. 

 

Since the issue persists after following the troubleshooting steps provided by @JessT above, I suggest you contact our Technical Support team for further assistance. 

 

They can pull up your account information within a secured environment, along with having the necessary tools to investigate as to why you continue to experience this issue. 

 

Here's how to contact support:

 

  1. On your QuickBooks homepage, go to the Help menu.
  2. Choose QuickBooks Desktop Help.
  3. Tap the Contact us button.

If you need to review your sales tax payable, take a look at this article: Review sales tax reports. It lists 2 reports you can use, which is the Sales Tax Liability and the Sales Tax Revenue Summary report, along with the steps on how to access them. 

 

Let me know if you have other questions. Post them below, and I'll be sure to get back to you. 

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