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Level 1

Sales Tax not populating where it should

I have a client set up for sales tax. I have this sales tex listed and can select it on an invoice. Yet it refuses to populate the amount. Sometimes it allows me to select the text field and I can add it, AND it updates the invoice. I save, close, and send, and in the send preview, you can see it's been removed. When I go back into editing the invoice, it's not there like before. Also, I am importing from Paymo App. I can add the taxes in Paymo, and QB strips is out. What is going on?


p.s. I selected QB online because I think this is what I have, but when I go and select About QB (MacOS) it just gives me a version number (Version 4.2.1-79 (4.2.1-79.79), so no clue what I am running


Sales Tax not populating where it should

Hello @memphoman,


Currently, we have an on-going issue where users, like you, have issues with the sales tax that are not populating correctly. Rest assured that our engineering team is in all hands working to fix this as soon as possible.


With this, I'd recommend contacting our Customer Care Support so you'll be added to the list of affected users. Once added, you'll receive all the updates via email message. To do so:

  1. Go to Help.
  2. Select Contact Us.
  3. Enter Sales tax is not populating correctly in the What can we help you with? field.
  4. Click Let's talk.
  5. Choose a channel where you want to connect with our dedicated support.

Additionally, I've also included this helpful article for the steps in preparing a filing your sales tax return: Learn how to file your sales tax return and record your tax payment in QuickBooks Online.


Meanwhile, I assume you're using the QuickBooks Online app for MAC OS. Learn more about your version with this article: QuickBooks App for Windows and Mac: General support.


We appreciate your patience as we're working on this, please let me know in the comments below if you have any other questions.

Level 1

Sales Tax not populating where it should

That is just dandy. Will do.

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