State Withholding

Hi there, Saluskie. 

 I'm here to route you to the right support to help resolve this issue. I'd suggest contacting our Customer Care Team. From there, one of our representatives will securely access your account. They can check the withholding payment made in January.  

You'll first have to review our support hours to ensure we can assist you on time. I'll guide you how.  

1. Go to the Help (?) menu.
2. Click the Contact Us button.
3. Enter your concern in the field and hit Let’s talk.
4. You can select to Start messaging or Get a callback. 

I’ve attached an article here to learn more about payroll schedules: Set up and manage payroll schedules. 

Should you need any additional assistance, don't hesitate to ask. I'll always be around to help out. Wishing you and your business continued success. Stay safe!

I contacted Customer Care twice before I posted the community. I posted to the community because Customer Care Representatives were unable to assist. I'm hoping someone in the community can help because Customer Care could not (which is sad and has me on the search to switch payroll providers). 

We understand the challenges you're having with your state withholding, Saluskie.

Allow me to step in for a moment and provide some steps that can help you process your taxes. 

To isolate the issue, let's try to delete your tax payment then process it again.

Here's how: 

1. Select Taxes & Forms. Then select Pay Taxes. (Note: If you created a tax payment that you haven't yet approved, you'll see an Approve button).
2. Select Approve.
3. On the Approve Payment page, find the payment. In the Delete column, select X.
4. Select Yes to confirm

For more details, you can check out this article: Delete tax payment 

If the issue persist, I'd recommend contacting our Support Team to investigate why you're experiencing this issue. 

1. Go to the Help (?) menu.
2. Click the Contact Us button.
3. Enter your concern in the field and hit Let’s talk.
4. You can select to Start messaging or Get a callback. 

I'll be adding this article for future reference: Pay and file payroll taxes and forms in Online Payroll

I'm just a reply away if you have other payroll concerns. Just add the details of your concerns in this thread and I'll help you out.

Can't delete tax payment. 2 customer service reps could not help me when I contacted customer support on Jan 3 so I'm not sure what would have changed in 4 days that suddenly customer support could actually assist me.