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Level 1

Tax rate

When I'm on the mobile app and I create an invoice, it always applies the tax rate that our shop is located. I try to manually adjust the city and save and it automatically reverts. I have to get to a desktop, open the sales tax link and it will correct. I can't invoice anything out in the field and send it.

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Re: Tax rate

Welcome to our forums, @Wolfeyes82,


I've checked my resources and verified that there is an ongoing issue with QuickBooks Online Mobile application showing an incorrect rate for Sales Tax.


Our engineers are already investigating why you're experiencing this unexpected behavior. We don't have the exact turn around time on when this will be fixed. Rest assured, our support team sends an update about the status rolled out to everyone in stages. Once an update is available, you will be notified through email.


In the meantime, I would recommend giving our Quickbooks Online Support Team a quick call to add you to the list of affected users. You can have them add you to the ticket number INV-23496.


Here's how to get our contact information:


  1. Click the (?) Help menu at the top right section of your QBO Dashboard.
  2. Tap the Contact us button.



Please let me know how the call goes or if you need further assistance with QuickBooks. I'm here to lend you a hand anytime. Have a nice day.


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