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SouthNapan1
Level 1

Taxable Sales Summary Report

When I run the report there is a line "Adjustment (5%) with Net Amount and Tax Amount.  These amounts do not show up in the Sales Tax Receiver General amounts.  What are these amounts?  Or why are they showing up?

1 Comment 1
FritzF
Moderator

Taxable Sales Summary Report

Thanks for dropping by the Community, SouthNapan1.

 

You're paying sales tax electronically, correct? If so, there may be any adjustments made from the payments that is why you have this in the report. To verify this, click the amount to see more information about the adjustment.

 

If not, try logging into your QuickBooks Online (QBO) account using a private browser (incognito). There are times that the browser is full of frequently accessed page resources, causing some unusual responses.

 

Here's how:

 

  • Press Ctrl Shift (Google Chrome).
  • Ctrl Shift (Firefox).
  • Control Option (Safari).

 

Once signed in, pull up the report again to double-check. If everything looks good, return to your default browser and perform a clear cache. Every so often the cache becomes overwhelmed with older data which can potentially cause viewing and performance issues. Clearing it will refresh the system, and you'll be able to work with a clean slate. However, if the issue persists, try using other supported browsers.

 

Just in case, I'll add this article for future reference: Create or delete a sales tax adjustment.

 

Please let me know in the comment below if you have any other issues or concerns. I'm more than willing to help. Have a wonderful day!

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