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Level 2

Thanks for the response LieraMarie_A

I tried updating, but Right Networks does not permit the user to update.  I tried to no avail.  I'll have to call Right Networks.   If you have any other suggestions, please let me know.

Your post did not include a way to respond (link for example), therefore, I am starting a new post.

4 Comments
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QuickBooks Team

Thanks for the response LieraMarie_A

Hello, @chairman25.

 

Let me share additional information on how the cloud-enabled QuickBooks works with Right Networks.

 

Since you're connected through a hosting environment, Right Networks automatically updates your QuickBooks software and payroll tax tables. You can send an email directly to Right Networks to know when a specific payroll update will be available. You can read through this article for more detailed information: How does a hosted QuickBooks Desktop differ from a normal setup?

 

On the other hand, you can visit your original post here in the Community and click the Reply button to respond or ask further questions. This way, you'll no longer need to start a new post. 

 

Get back to us here if you have other questions about navigating around QuickBooks and using it. I'm always here to lend a hand.

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QuickBooks Team

Thanks for the response LieraMarie_A

Greetings, @chairman25.

 

I want to make sure that your concerns are addressed. Were you able to update your QuickBooks software and payroll tax tables with additional assistance from the Right Networks team?

 

The Community and I are always here to help you achieve your goals. Feel free to drop your comments below if you have other questions or concerns. Wishing you continued success!

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Level 2

Thanks for the response LieraMarie_A

Nothing was resolved.  I spent about 2 hours with Right Networks and QuickBooks Enterprise Tech Support.  I feel very strongly that the last payroll update was corrupt, but Right Networks "doesn't think that's possible".  How else would you explain it?  The enhanced payroll worked perfectly for years and now there is a problem. Too bad they will not "escalate" it up the ladder to someone who actually knows something.

 

To be fair, the person I spoke to was kind and patient, but nothing was resolved. 

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QuickBooks Team
QuickBooks Team

Thanks for the response LieraMarie_A

I know going through multiple troubleshooting steps and not having any of them work can be a real pain, especially when you have more important things to do, chairman25.

 

Right Networks automatically updates your QuickBooks Desktop and automatically run your payroll. For reinstalling, repairing, or updating payroll, I'd suggest contacting the Right Networks Support Team. From there, they'll run the QuickBooks and Payroll updates again. 

 

You can also contact our Payroll Support Team to assist you with QuickBooks-specific-from payroll concerns to performance issues. I know you already called but I still highly suggest contacting them again. They have tools that can pull up and verify the status of your ticket in a secure environment. If you have a case number, that would help streamline the process since it has the previous agent's notes according to what happened to your issue. This way, you won't be repeating yourself. Here's how:

 

  1. Click the Help icon on the top menu. 
  2. Choose QuickBooks Desktop Help
  3. Tap Contact us.
  4. Select Search for something else and enter your concern in the Tell us more about your question: field. 
  5. Tap Search
  6. Choose Start a Message or Get Phone Number to connect with our support. 

Feel free to visit our QuickBooks Help Article page for more insights about managing your business in your software.

 

I'll be right here to continue helping if you have any other concerns or questions about QuickBooks. Assistance is just a post away. You have a good one. 

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