Appreciate your time raising this to our attention, Janet1065,
Let me get the help you need to ensure that you'd be able to pay 941 payroll taxes.
To further isolate the issue, upon paying were you able to encounter any error messages? If yes, can you please provide more details. Also, please make sure that you're efiling status is Active.
At the moment, we can perform some basic troubleshooting steps like using an incognito/private browser to refresh your account.
Just follow the keyboard shortcuts below to open a private browser:
Google Chrome: press Ctrl + Shift + N
Mozilla Firefox: press Ctrl + Shift + P
Internet Explorer: press Ctrl + Shift + P
Safari: press Command + Shift +N
Once able to open a private browser, try to pay taxes again. If everything is set, you should be able to send electronic payment successfully.
However, if you're still unable to pay 941 taxes, I invite you contacting our Payroll Support Specialist team. They'll be able to pull up your account in a secure environment using one of their tools to verify your account and determine what caused the error.
If there’s anything else that I can do for you, please don’t hesitate to reach back out. I’m always here to answer it for you. Have a wonderful day!