I am using Quickbooks desktop 2019. I have made my 2018 AJEs and would like to now send an accountants change file to the client. When I navigate File> Send Company File > Accountant's copy the selection for >view/export changes for Client is dimmed grey and is not available to click through.
Am I missing a step? are there workarounds?
I've got you covered, KevinInAccounting.
We have just the workaround you're looking for to resolve this issue.
In the situation that you've mentioned, it doesn't look like you've missed a step. However, just to clarify, is the file saved on a server or external drive? If so, I'd recommend that you create a copy of the file in a local folder, then try to export the changes.
If it's not, then you'll need to run the Verify/Rebuild Data utility tool. This tool allows QuickBooks to self-identify data integrity issues that can cause unusual behaviors and resolve them.
Lastly, I'm also including this article for additional insight on how to resolve accountant's changes issues: Resolve errors and unexpected results when exporting accountant's changes (.QBY)
Let me know how it goes, I'm determined to get this fixed for you. Thanks for coming to the Community, I'll be looking forward to your response.
Hi, It is saved on a server. If i were to Save the .QBA to my local computer, I will be able to prepare a .QBY?
Thanks for getting back to us, @KevinInAccounting.
I appreciate you performing the steps provided by my colleague above to help get the View/Export Changes for Client option to show up on the company file.
Yes, you can prepare a .QBY file after saving the changes from the .QBA working file. For detailed steps, you can check out this great article: Export Accountant's Changes (.QBY).
I'm also adding the following process to learn more about the Accountant's Copy feature workflow:
You can visit this helpful article for more information about the Accountant's Copy: The Essential Accountant's Copy Guide.
This will get you on the right track, @KevinInAccounting. I'll be here If you have follow-up concerns about this or should you need anything else.
Thanks for trying the recommended steps and for sharing your workaround, GNJRox.
I have another step that we can try to help export the accountant's changes. We usually recommend repairing QuickBooks Desktop to resolve any performance issues you encounter while using the software.
I'll show you how:
For the complete troubleshooting, you can refer to the article shared by my colleague above.
Let me know if there's anything else you need while working in QuickBooks. I'm here to help anytime.