I'm here to help make sure that you can view and print W-2 forms in QuickBooks Online (QBO).
I checked if there's an ongoing issue about this but there isn't currently one. To isolate this, try logging into your QBO account using a different or a private browser. There are times that the browser is full of frequently-accessed page resources, thus causing some errors and/or unusual responses. To use a private browser, here's how:
On your keyboard, press Ctrl + Shift + N (Google Chrome).
Ctrl + Shift + P (Firefox or Internet Explorer).
Control + Option + P (Safari).
Once logged in, go back to the Payroll Tax Center and click the Annual Forms again to double-check. If it'll work, return to your default browser and perform clear cache to remove temporary internet files on your computer.
Just in case, you can also check out this article for more information: Print W-2 forms.
That's it! Give this a try and let me know how it goes by leaving a comment below. Please know that I'm only a post away if you have any follow-up questions. Wishing you and your business continued success.
Hi Fritz, I tried in incognito mode, I also tried from a different computer. It still says that there are no forms available. It also says the same thing for ANY of the form links i click on. Only archived forms are available from 2017.
I appreciate you following the steps that I've provided. I'm here help make sure this is taken care of.
Since you're still unable to pull up the forms, I highly suggest reaching out to Payroll Support this time. They have tools such as screen-sharing that can check your account and further investigate this issue in a secure environment.