Hello there, @Heatherm.
I appreciate you joining us today here in the Community. I'm here to ensure to get this WA Paid Family and Medical Leave concern taken care of.
I hear you and realize the importance that this can have on your business. Sending your feedback online is a big help for us to determine the features that need to be added to our product. At this time, I'll do my part and raise this concern to our Developers so we'll be able to help you run your business easier.
Don't hesitate to reach back out to us if you have any questions. The Community is always here to help. Have a good one!
Thanks for the screen shot. You've clearly been working on this a while, and I think we have a similar level of frustration with the poor roll-out on this (to be fair, Washington has been extremely behind in getting information out!). I see the screen shot is from QB Desktop; my clients are all currently in QB Online, which has only 2 options (employee pays their portion with or without the employer portion) and one of those options has to be selected to run payroll. Very frustrated at this point, and yes, it does alter the paycheck a bit, but the amounts are very small and I'm hoping that QB Online will get this resolved soon.
Thanks for your persistence; if enough of us complain, hopefully this will get resolved!
A hint at a possibly acceptable solution.
Alceus F wrote: If you elect to pay the employee's share of the premium, we can zero out the employee portion rate and add the amount to the company portion payroll item.
What I wanted him to say was this:
So far this solution has worked for me, although it has not yet been approved by Intuit.
Brandy: Regrets. I was unaware of that Intuit had handled things differently in Desktop and in Online.
Intuit: You have a great deal of work to do, not only to come up with applications that comply with all (not just most) aspects of the law, but to repair your tarnished reputation among users. Our trust and confidence in your work has been severely undermined with this roll out.
Since QuickBooks Desktop and QuickBooks Online are in separate platforms there can be variation when it comes to its functionalities. In line with our aim to make sure that no one gets behind with any tax updates. Our engineers are closely working with your agency to get this added to both programs as timely as possible.
Your willingness to help us improve our products is highly appreciated.
Please know that the Community is always here whenever you need it. Wishing you all the best!
Thank you @BettyJaneB for your attention to this matter, in particular for us QBO users. It seems the Desktop users might have a workaround, but I haven't been able to find any way to make it work for QB Online yet. I look forward to hearing good news about an update to fix this issue very soon.
This is still not fixed on 1/16/2019. I'm now running my second payroll of the year without this option that is spelled out in the statute. Please make sure this is a FOCUS for the engineers.
Thank you for your attention to this matter.
B Squared Books
I appreciate you taking the time to let us know about the difficulties you have been experiencing with our product recently.
I can definitely see how this feature would be useful. As a team with a massive road-map, we have to pick new features based on the value they’ll add to the most users possible. I encourage you to send feedback regarding features and options you'd like to see implemented in future product updates.
We aren't able to tell when a feature will be available. We share recent happenings and future developments on our blog. Through this, you're able to get the latest news about QuickBooks Online and what our Product Care Team is working on.
Also, for further assistance, I recommend calling in to speak with a member of the Support Team. Our contact details can be found here along with our opening hours.
You're always welcome to check with us if you need more help.
You might want to take this up with Intuit's Mark Notarainni, Senior Vice President, Chief Customer Success Officer.
See his picture in the attached file.
Mr. Notarainni's email address is: [email address removed].
You might start your email by asking him the following: "Can you make things happen? And if you cannot make things happen, can you direct me to someone who can?" Then state your problem with the QuickBooks Online Payroll System.
It is clear that complaining via this Community forum is getting polite responses, but complaints are not being resolved.
I want to make sure you'll be guided to the right support.
I'd like to check this for you and get it taken care of myself. However, my access to the tools required to do this is limited and I won't be able to check your account without asking for sensitive information. I don't want your detailed information displayed here for security reasons since Community is a public forum.
I can pass along all the feedback you have to the appropriate channels so you're able to reach a point of resolution as quickly as possible. As soon as an update is received, I, or another member of the Community Team, will be happy to update this thread and let everyone know so that you can get back to business.
I still suggest getting in touch with our Intuit Online Payroll Specialists to have this re-investigated. A phone agent has the appropriate tools, like screen sharing, and they can take a better look at this. Our contact details can be found here along with our opening hours: https://community.intuit.com/browse/standalone-intuit-payroll-contact-us.
I appreciate your patience while this is being worked on. Please know that I'm just a post away should you need anything else. Wishing you a wonderful week ahead.
If you look back through this thread you will see that we have all called customer support several times. Also, the lack of this option is spelled out in the QB Online help (it says the option we are asking for as allowed by the WA State Statute is not available in QB Online). David is trying to help me contact someone who can actually DO something about this situation; again, if you check this thread you will see that most of us have already contacted customer support and submitted Feedback. It is a little insulting to get the same response over and over.
B Squared Books
Thank you!! I knew contacting someone higher up the food chain was my next step, but was feeling stymied as to how to do that, so I appreciate the assist :).
Don't stop with one executive.
Email any and all of them that might have anything to do with this problem. Find their email addresses by clicking on the email icon (the white envelope icon) under their pictures on the following page: https://www.intuit.com/company/executives/#
Some points come to mind:
And do post your results here from time to time. In particular, please post when any promises are made, when any of those promises are kept, and possibly when they are broken (and failure to have something done by a promised time counts as a broken promise).
The official QB Online workaround for having the Employer pay the Employee share of the Washington Paid Family and Medical Leave tax is to set up a reimbursement payroll item.
See Reference Material below and click on the links for specific details.
It is extremely unfortunate that QuickBooks staff did not specifically lay out this solution in previous responses to this thread.
This is really a kludge of a solution for the following reasons:
Then in the article, scroll down to FAQs and review the following:
Online Payroll Only:
It is now reporting time for WA Paid Family and Medical Leave. Is there a report that works to pull the necessary SSN, Name, FPML Wages, Premiums Withheld and Hours Worked? A quick search for one didn't turn up anything usable. Also tried using the Payroll Tax Form (from the File Forms tab in Payroll in QB decktop) for PFML but it doesn't pre-populate with anything more than the company information. Has anyone found a solution to pull PFML reporting information yet?
Thanks for joining this thread, @LakesideCPA.
Allow me to step in and help guide you on how to pull up the WA Paid Family and Medical Leave information you need in QuickBooks Desktop (QBDT).
You'll need to pull up separate reports to show the information you need. For wages, premiums withheld, and hours details, you can run the Payroll Summary report. Then, the Employee Contact List report for employees information including the SSN.
Here's how to pull up the Payroll Summary report:
For Employee Contact List report, here's how:
You can also export the reports to excel and from there, you can combine the information. To do this, you can follow the steps in this article: Export report from QuickBooks Desktop to Microsoft Excel.
You may also check these articles to learn more about the WA Paid Family and Medical Leave and customizing reports in QuickBooks:
That should do it! Fill me in if you have any additional questions about the WA Paid Family and Medical Leave. I'm always here to help you out.
Hi there, dnneuen.
A .csv file that you can upload right away in the state website isn't available yet in QuickBooks Desktop.
The Washington Paid Family and Medical Leave (PFML) report in QB serves as a worksheet and the information given can be used in filing the form electronically. For more information, click the View details about this form link in the lower-left hand corner of the form.
There's also an option to export the Tax Form Worksheets or export the payroll data to Excel. Then, convert it into a .csv file which can be uploaded in the state website. Here's how:
For more information on how you can summarize payroll data in Excel, please see this article: Excel Based Payroll Reports.
I have a couple of screenshot below about running the tax form worksheet as an additional reference. Please continue to add a reply below if you have other questions.