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amy-yachtsalesin
Level 1

When I access the Sales Tax Center, my browser just churns and churns. Is there a way to fix this?

 
1 Comment 1
Nick_M
QuickBooks Team

When I access the Sales Tax Center, my browser just churns and churns. Is there a way to fix this?

Hi there, amy-yachtsalesin. 

 

I'm more than happy to help you out today. I checked to see if this was an ongoing issue among our customers and it doesn't appear to be the case, therefor, it's likely a localized issue. In order to solve that issue, you'll want to try a few troubleshooting steps, follow along below:

 

I'd recommend checking the browsing application being used. It's possible this could have something to do with temporary internet files. You can open a private window and try repeating the same process to see if it works.
Here's how to access incognito mode in some of the most commonly used web browsers:

  • Google Chrome: Ctrl + Shift + N
  • Internet Explorer: Ctrl + Shift + P
  • Mozilla Firefox: Ctrl + Shift + P
  • Safari: Command + Option + P

If you're able to access the sales tax center now, with no problems then it's safe to say the browser is causing the issue. You can fix it by clearing cached data and Intuit-specific cookies.

 

I'm also including a couple helpful articles for you to check out about the Sales Tax Center:

If there's anything else I can help with, feel free to post here anytime. Thanks again and I hope you have a nice day. 

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