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Why can't I download my quarterly SUTA files for Arkansas so I can file onling and pay online

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Re: Why can't I download my quarterly SUTA files for Arkansas so I can file onling and pay online

Hey there, @SUTA,


It's nice to see you here today. I want to make sure you're able to submit your Arkansas unemployment tax forms and payments.


Before anything else, may I know what type of payroll subscription are you using? Is it the online or desktop version? Also, are you getting any error message when pulling up your tax forms? Knowing this information is extremely helpful for me to provide the most accurate solution to you.


In the meantime, if you're using the desktop version, QuickBooks only supports printing and mailing your form and its payments. If you are required to file them electronically, it is best to get in touch with your State Agency to guide you how to file them in the website.


For your reference, you can pull up your state data by generating the SUTA report, follow these steps below:

  1. Go to the Employees tab and select Payroll Tax Forms & W-2's.
  2. Choose Process Payroll Forms.
  3. If you're not seeing any reports active, click the Forms drop-down and select Make a New Form Active.
  4. On the State drop-down, choose AR and click Add Form.
  5. On the File Forms window, scroll down and look for AR forms.
  6. Double-click to open the forms.
  7. Choose the correct period and click OK.
  8. Review the report by clicking the Check for Errors button.
  9. Once done, click on Save as PDF or Print for Your Records.

You may want to check out this article to know more about generating state reports in QuickBooks Desktop: Locate QuickBooks Desktop Payroll Tax Forms


However, if you're using QuickBooks Online Payroll, you should be able to pay and generate state tax reports for the payroll you ran during the quarter. If you're unable to do so, try checking if your employee's paychecks withheld AR unemployment taxes. If they have the correct tax calculations but your still getting the same behavior, let's try using a different browser to check if this is a web data problem.


Here's how to open a private window:

  • Ctrl + Shift + P (Internet Explorer)
  • Command + Shift + N (Safari)
  • Ctrl+ Shift + N (Google Chrome)
  • Ctrl + Shift + P (Mozilla Firefox)

If it works, clear your browser's cache to wipe off the large data on your browser history. Click here to know how: Delete or disable cache and temporary internet files in your web browser


That should do it. Please update me on the results, @SUTA. I'll keep an eye on this post for your response. Have a great day!

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