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Why is my state sales tax adding things wrong

 
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Best answer 03-21-2019

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QuickBooks Team

Re: Why is my state sales tax adding things wrong

Hello there, @shamelesstrkr.

 

I'm here to share some insights on how state sales tax calculation is accumulated in QuickBooks Online.

 

The New Automated Sales Tax feature automatically tracks and calculates sales taxes according to your answers during the setup process. These are the following factors that can affect the calculation:

  • The state where you have registered to collect sales tax.
  • The physical address of your business.
  • The physical address on the sales receipt or invoice.
  • The product mapping you have associated with the products or services you are selling.
  • The exemption status of your customer.

If you'd like to check the calculation breakdown, click the Sales tax link on the transaction. To know more about sales tax, please refer to this article: Set up and use Automated Sales Tax.

 

If the calculation is incorrect, you can manually override the tax amount for the meantime. I also recommend calling our phone support to investigate this further.

 

Let me know if you have additional questions about sales tax, shamelesstrkr. I'm still here to answer them all for you.

2 Comments
QuickBooks Team

Re: Why is my state sales tax adding things wrong

Hello there, @shamelesstrkr.

 

I'm here to share some insights on how state sales tax calculation is accumulated in QuickBooks Online.

 

The New Automated Sales Tax feature automatically tracks and calculates sales taxes according to your answers during the setup process. These are the following factors that can affect the calculation:

  • The state where you have registered to collect sales tax.
  • The physical address of your business.
  • The physical address on the sales receipt or invoice.
  • The product mapping you have associated with the products or services you are selling.
  • The exemption status of your customer.

If you'd like to check the calculation breakdown, click the Sales tax link on the transaction. To know more about sales tax, please refer to this article: Set up and use Automated Sales Tax.

 

If the calculation is incorrect, you can manually override the tax amount for the meantime. I also recommend calling our phone support to investigate this further.

 

Let me know if you have additional questions about sales tax, shamelesstrkr. I'm still here to answer them all for you.

Not applicable

Re: Why is my state sales tax adding things wrong

Thank you, I figured it out. For some reason it was showing my company address as default and adding no city tax to clients within the city limits.

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