Why new user does not link with the company, “Miles”

Hello, kc.

Could you please let me know the user role you assigned during the process of adding your new user?

Currently, only Primary Admin and Company Admin can track mileage in QuickBooks Online. Each user can only view their own mileage. If you are the Primary Admin, you can add multiple Company Admin users, and each one can track their own mileage separately.

Here's how to add or change the role:

1. Open your QuickBooks Online Company. 
2. Go to the Gear icon on the top right of your screen. 
3. Click the Manage users option.
4. Select Edit or Add user.  
5. Choose Company Admin on the Assign roles dropdown.
6. Hit Send invite.

Feel free to check these articles for more detailed information on setting up vehicles and mileage tracking:

• Set up vehicles and mileage tracking to use with the mobile app. 
• Automatically track mileage in QuickBooks Online.

Feel encouraged to leave a comment with any other inquiries.

Hi kc,

I just wanted to follow up to check if the resolution we provided helped resolve your issue.

Please let us know if everything is now working as expected or if you're still experiencing any problems.

we'll be glad to assist further if needed.