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Fix mileage tracking issues in QuickBooks Self-Employed for Android

Learn what to do if you run into problems tracking your work trips on your phone or tablet.

When you track mileage with the QuickBooks Self-Employed app, it automatically records your work trips.

If you notice missing or inaccurate trips on your iPhone or iPad, don't worry. Here's how to set up the QuickBooks app and your device so they track trips accurately. We'll also show you how to make corrections to individual trips.

Or, here's how to fix issues if you use an iPhone or iPad.

Step 1: Turn on auto-tracking in the app

Make sure auto-tracking is on in QuickBooks Self-Employed:

  1. Open the QuickBooks Self-Employed app.
  2. Select the Menu ☰ icon.
  3. Go to the Mileage menu.
  4. Select and turn on Auto-tracking. If you're setting up tracking for the first time, select Allow and then Allow all the time. This lets the app run in the background.

Next, make sure the app keeps tracking trips when you're in slow-moving traffic.

  1. Select the Menu ☰ icon.
  2. Select Settings.
  3. Select Mileage settings.
  4. Turn on the Track slow speed trips setting.

Step 2: Check your device's location settings

Review the general location settings on your phone or tablet. Make sure the QuickBooks Self-Employed app can run in the background. Note: If you don't let it run in the background, the app only tracks trips when it's open and active on your screen.

Since Android devices have slightly different operating systems, the steps vary. Use Google's steps to make sure QuickBooks can run in the background.

Step 3: See if the app is tracking miles

Any time you want to check if the app is still tracking your miles:

  1. Open the QuickBooks Self-Employed app.
  2. Select the Menu ☰ icon.
  3. Select Settings.
  4. Select Mileage settings.

Review the list in the Avoid missed trips section. If the settings have a green check, you're good to go. If you see a (!), follow the on-screen steps to make the necessary adjustments.

Step 4: Add QuickBooks Self-Employed to your permissions lists

Depending on your device, you may have a few additional settings to turn on:

  1. Go to your device's Settings.
  2. Select Application Manager.
  3. Find QuickBooks Self-Employed.
  4. Select Mobile Data.
  5. Turn on: Allow app while data saver, Allow unrestricted data usage, and Allow background data usage.

Step 5: Update the QuickBooks Self-Employed app

If you haven't already, update the app to the latest version. You can also use Google's steps to update your app.

  1. On your device, open the Google Play store.
  2. On the home screen, select the Menu ☰ icon.
  3. Select My apps & games.
  4. In the Updates tab, look for the QuickBooks Self-Employed app.
  5. If you see the option, select Update.

Step 6: Update your device

If you haven't already, update your phone or tablet to the latest version of Android.

Step 7: Change battery and memory settings on your device

If you use certain settings to extend your device's battery life or memory, they can accidentally interfere with mileage tracking.

Every device has unique steps to change these settings. We recommend following your device manufacturer's recommendations:

Step 8: Track trips accurately

Here are some tips to keep in mind during work trips:

  • When you start your trip, open and sign in to the QuickBooks Self-Employed app. This keeps the app running in the background.
  • If your device runs out of battery or restarts, open and sign in to QuickBooks Self-Employed again. Follow "Step 3: See if the app is tracking miles" to check everything.
  • If you're in stop-and-go traffic, the app may record multiple short trips instead of one trip. You don't have to edit these trips if you don't want to.

Step 9: Fix or edit a specific trip

If you need to change or add a trip, here's how to edit trips manually in the QuickBooks Self-Employed app.

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