I have an employee who has tried to reset his password 1 too many times when doing the security update. I have reinvited him twice to reset everything and he still cannot get past the security update screen on his phone.
What do I do to fix this?
Thank you for joining us today, @larirg.
Currently, the option to reset employee password for TSheets is unavailable. Rest assured, our engineers are working with Tsheets to get this option up and working again as soon as possible.
In the meantime, I recommend contacting TSheets Support so you'll be added to this list of affected users. This way, you'll receive updates via email as progress is made towards a solution.
I'm also attaching this guide in case you need help in troubleshooting TSheets mobile.
Keep me posted if you have other questions or concerns. I'm more than willing to assist you. Take care and have a nice day.
Sheila - THank you for the reply. How do I get on the customer support list for updates? I cannot find a link to do this an there is no phone #. I would appreciate knowing when the problem is fixed.
The investigation about the customers who are unable to login with TSheets is still on-going. We're unable to provide the turnaround time as to when this will be fixed.
With this, you can reach our live support through the contact details below so you'll receive all available updates via email message.
Chat: Bottom left corner of your TSheets in Desktop
Additionally, I've got you his helpful reference for a compilation of articles you can use while working with TSheets: About TSheets Company Settings.
If you have any other questions, feel free, and let me know by leaving any comments below. Stay safe!
So is there any information about being able to change a password? I am over a week now with an employee that I have to manually enter his information. Would like to know what is going on please.
Hey there @larirg, I am happy to take a look at this password reset issue with you today.
With these kinds of login issues, it's best for the employee to speak with a support rep directly so the rep can pull up the account and perform the steps to restore their access. I would recommend having your employee reach out to TSheets support directly for this reason.
This article will provide the best ways to get ahold of our TSheets support team.
If you have further questions on this, please feel free to reach back out! Take care.